NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide exceptional IT service desk support to end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, and support end-user onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and improving IT tools, processes, and technologies. Work in a 24/7 rotational shift environment at the office.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT service desk support, guidance, and training for end-users across IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, evaluate, and implement process and technology improvements across IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and comfort working with various stakeholders.
•Strong troubleshooting skills for bug-finding and resolution.
•24/7 rotational shifts with week offs, with work from office mandatory.
•Knowledge of IT software and hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.

Skills:Team playerTroubleshootingIndependent workStakeholder communication

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft Environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT