Universal Banker.Egypt- Distribution - Katameya Branch.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Compliance","Customer focus","Cross-selling mindset"]

Manage teller cash transactions at the Katameya branch, ensuring zero operational losses and strong service levels. Drive customer acquisition through walk-in sales, achieve KPIs for personal banking products, and cross-sell other segment products. Own and resolve customer complaints and complex financial issues (including shortages, excesses, and potential fraud) by coordinating with relevant teams. Educate customers on alternative channels and new digital technologies.

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FursaFursa
Mashreq
Mashreq
1 day ago

Universal Banker.Egypt- Distribution - Katameya Branch.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage teller cash transactions at the Katameya branch, ensuring zero operational losses and strong service levels. Drive customer acquisition through walk-in sales, achieve KPIs for personal banking products, and cross-sell other segment products. Own and resolve customer complaints and complex financial issues (including shortages, excesses, and potential fraud) by coordinating with relevant teams. Educate customers on alternative channels and new digital technologies.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Manage cash transactions through teller counters at the branch model.
  • •Manage customer expectations and minimize attrition and service application rejections.
  • •Acquire customers through sales to walk-ins and achieve KPIs for personal banking products and cross-selling.
  • •Own customer complaints/inquiries and drive them to resolution by coordinating with relevant units.
  • •Log every customer complaint/inquiry and handle complex banking-related financial transaction problems.

Key Requirements

  • •University graduate with 2-3 years of branch banking experience.
  • •Thorough knowledge of retail banking products, processes, services, and policies.
  • •Preferred: minimum 2 years of banking experience.
  • •Computer literacy and tech savvy.
  • •Ability to handle customers with different demographics without bias.
Experience:2-3 yearsRetail bankingBranch banking
Education:Bachelor's
Skills:Customer serviceProblem-solvingComplianceCustomer focusCross-selling mindset
Languages:US
Tech Stack:Digital technologiesComputer literacy

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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