Account Manager

Airbnb
London
Workplace: HybridFull timeGBP 46,000 - 54,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Time management","Prioritisation","Goal-driven","Bias for action","Communication"]

Own a book of business of host entrepreneurs and rising hosts to drive retention, growth, and optimisation across your assigned territory. Lead one-to-one onboarding and optimisation conversations around pricing, availability, and listing quality, secure availability over high-compression dates, and educate hosts on product updates and policy changes. Use performance data and strong, ongoing relationships to improve engagement and bookings, while channeling host feedback to internal teams and providing timely support.

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FursaFursa
Airbnb
Airbnb
2 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a book of business of host entrepreneurs and rising hosts to drive retention, growth, and optimisation across your assigned territory. Lead one-to-one onboarding and optimisation conversations around pricing, availability, and listing quality, secure availability over high-compression dates, and educate hosts on product updates and policy changes. Use performance data and strong, ongoing relationships to improve engagement and bookings, while channeling host feedback to internal teams and providing timely support.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a book of business for host entrepreneurs and rising hosts to ensure retention, growth, and optimisation.
  • •Run one-on-one optimisation and onboarding conversations with recommendations on pricing, availability, and listing quality.
  • •Secure availability over high compression dates to help hosts maximise revenue potential.
  • •Educate hosts on product updates and policy changes and route their feedback to internal teams.
  • •Analyse performance data to identify trends and respond to host inquiries with timely, high-quality support.

Pay and Benefits

Salary: GBP 46,000 - 54,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in new sales, account management, or partner support.
  • •2+ years of hospitality/travel industry experience (nice to have).
  • •Proven experience managing a book of business and driving engagement and growth through proactive account management.
  • •Excellent communication and presentation skills to engage via phone, email, and in-person.
  • •Strong time management and prioritisation skills to manage multiple accounts effectively.
Experience:3+ yearsHospitalityTravel
Skills:Time managementPrioritisationGoal-drivenBias for actionCommunication
Languages:English
Tech Stack:CRMSalesforce

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn