Supervisor Region Operations

Lumen
Tucson
Workplace: OnsiteFull timeUSD 84,629 - 112,838 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Training","Coaching","Customer-focused behavior","Problem-solving"]

Supervise outside and inside plant telecom technicians across Southern Arizona, ensuring residential and business communications services are delivered on a profitable basis. Lead daily network service operations, train and coach employees on new processes, quality standards, safety, and expense control, and manage performance against attendance and service goals. Serve as the key point of contact between CenturyLink and contractors to resolve construction and maintenance issues while representing the company to customers and agencies.

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Lumen
Lumen
1 day ago

Supervisor Region Operations

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Last checked: 41 minutes agoStatus: Live

Job Summary

Supervise outside and inside plant telecom technicians across Southern Arizona, ensuring residential and business communications services are delivered on a profitable basis. Lead daily network service operations, train and coach employees on new processes, quality standards, safety, and expense control, and manage performance against attendance and service goals. Serve as the key point of contact between CenturyLink and contractors to resolve construction and maintenance issues while representing the company to customers and agencies.
Location: Tucson
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Manage daily outside and inside plant network services and technicians, including installation, maintenance, design services, and splicing activities
  • •Serve as the single point of contact between CenturyLink and contractors to resolve issues during construction and/or maintenance
  • •Train, coach, and develop employees on new processes, quality standards, customer contact, safety, expense control, and technical skills
  • •Lead a team of technicians to meet attendance and performance standards
  • •Represent CenturyLink with customers and governmental agencies, collaborating with the union and motivating continuous improvement
Travel: Low travel

Pay and Benefits

Salary: USD 84,629 - 112,838 annually
Perks:Health InsuranceLife InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •Manage teams within a telecom technical environment (typically 4+ years; 5+ years related experience)
  • •Strong skills in employee development—training, coaching, and mentoring—specifically in a union environment
  • •Computer proficiency including Excel, email, Word, and legacy systems
  • •Working knowledge of installation and maintenance of residential and business services, including Local Network processes
  • •Working knowledge of the splicing and construction process for the telecommunications industry
Experience:5+ yearsTelecomTelecommunicationsUnion environment
Education:Bachelor's
Skills:LeadershipTrainingCoachingCustomer-focused behaviorProblem-solving
Tech Stack:ExcelEmailWordLegacy systemsPOTSHSI

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn