Chat Support Agent

Qureos
Anywhere
Workplace: RemoteFull timeUSD 18 - 25 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","De-escalation","Time management"]

Serve as the first point of contact for customers via live chat, answering questions, resolving issues, and providing product and service information. Troubleshoot and diagnose customer problems with clear, effective solutions, while maintaining high standards of empathy and professionalism. Document every interaction in internal systems, escalate complex cases when needed, and identify query trends to help improve products and support operations.

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FursaFursa
Qureos
Qureos
5 days ago

Chat Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for customers via live chat, answering questions, resolving issues, and providing product and service information. Troubleshoot and diagnose customer problems with clear, effective solutions, while maintaining high standards of empathy and professionalism. Document every interaction in internal systems, escalate complex cases when needed, and identify query trends to help improve products and support operations.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage with customers via live chat to answer questions, resolve issues, and provide detailed product and service information.
  • •Maintain high customer service standards by demonstrating empathy, patience, and professionalism in every interaction.
  • •Troubleshoot and diagnose customer issues and provide clear, effective solutions.
  • •Accurately document customer interactions and resolutions within internal systems.
  • •Escalate complex queries to senior team members or other departments as required.

Pay and Benefits

Salary: USD 18 - 25 hourly
Perks:Training

Key Requirements

  • •Proven experience in a customer service or chat support role.
  • •Exceptional written communication with impeccable grammar and spelling.
  • •Strong typing skills with high accuracy and attention to detail.
  • •Excellent problem-solving and the ability to de-escalate difficult situations.
  • •Proficiency with helpdesk software and CRM systems is highly desirable.
Experience:HealthcareMedical technology
Skills:CommunicationEmpathyProblem-solvingDe-escalationTime management
Tech Stack:Helpdesk softwareCRM systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn