IT Service Technician

GovCIO
New York
Workplace: OnsiteFull timeUSD 25.5 - 25.5 hourlyFunction: Field Service, Maintenance & Skilled Trades0Education: high_schoolSkills: ["Problem-solving","Analytical abilities","Customer service","Technical troubleshooting"]

Provide onsite IT support for a federal customer in New York City, supporting networks, servers, and end-user systems. Diagnose and resolve technical issues through ServiceNow tickets, perform routine maintenance and hardware/equipment replacement, and manage patches and upgrades via SCCM. Support VPN/Citrix connectivity, device encryption, cabling, asset inventory, and disposal preparation, including tier 2 troubleshooting and call support during high volume.

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FursaFursa
GovCIO
GovCIO
2 days ago

IT Service Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide onsite IT support for a federal customer in New York City, supporting networks, servers, and end-user systems. Diagnose and resolve technical issues through ServiceNow tickets, perform routine maintenance and hardware/equipment replacement, and manage patches and upgrades via SCCM. Support VPN/Citrix connectivity, device encryption, cabling, asset inventory, and disposal preparation, including tier 2 troubleshooting and call support during high volume.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide onsite support for all onsite IT activities, consulting with support teams, help desks, customers, and technical staff to resolve problems.
  • •Coordinate and perform operation and/or maintenance activities for networks and servers, including identifying recurring problems and recommending remediation steps.
  • •Install, troubleshoot, and maintain hardware and equipment; perform routine system maintenance and hardware configuration updates, including component swaps and replacements.
  • •Install and manage operating system patches, upgrades, and software installs via SCCM; ensure devices are properly encrypted.
  • •Provide tier 2 support (hardware troubleshooting, OS reinstall, device swapping), answer Service Desk calls, and assist with high call volumes; also support VPN/Citrix usability and related service restoration.
Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

  • •High school with 0-2 years (or commensurate experience).
  • •US Citizen.
  • •High degree of technical proficiency with excellent problem-solving and analytical skills.
  • •Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role.
  • •Must be able to obtain and hold a Public Trust Clearance.
Experience:0FederalCustomer serviceIT support
Education:High School
Skills:Problem-solvingAnalytical abilitiesCustomer serviceTechnical troubleshooting
Certifications:CompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+
Languages:En-us
Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshService DeskServiceNow ticketing system

Eligibility

Nationality:US National
Security Clearance:Public Trust

Company Brief

GovCIO
Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.
Industry: Professional Services
Growth: Established Company
Headquarters: Herndon, United States
WebsiteLinkedIn