CSR/Teller - University Heights (Evansville, IN) - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Ethical behavior","Sound judgment","Responsiveness"]

Provide excellent customer service while handling extensive cash transactions and serving the public in a financial center. Listen to customer needs, follow up on questions, and guide customers to the right resources. Maintain confidentiality and adhere to policies, risk appetite, and ethical conduct. Perform daily office responsibilities, maintain accurate balancing, and resolve consumer and business issues by escalating more complex matters. Make consultative referrals to bankers and business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR/Teller - University Heights (Evansville, IN) - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 minutes agoStatus: Live

Job Summary

Provide excellent customer service while handling extensive cash transactions and serving the public in a financial center. Listen to customer needs, follow up on questions, and guide customers to the right resources. Maintain confidentiality and adhere to policies, risk appetite, and ethical conduct. Perform daily office responsibilities, maintain accurate balancing, and resolve consumer and business issues by escalating more complex matters. Make consultative referrals to bankers and business partners.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service in all interactions, including listening to needs and guiding customers to appropriate financial solutions.
  • •Follow up on customer questions, respond in a timely manner, and keep lines of communication open and clear.
  • •Perform daily office responsibilities and support the platform team to maintain efficient operations.
  • •Maintain balancing records in line with policy, find and correct outages, and enlist help as needed.
  • •Identify customer needs during interactions and outreach and refer customers to bankers and business partners using tracking tools as appropriate.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash-handling experience is required for the role.
  • •Ability to interact comfortably and confidently with the public.
  • •Position requires knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceConfidentialityEthical behaviorSound judgmentResponsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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