銀行客服中心顧客服務襄理 / 副理 (Taipei, Taipei City, TW, 11561)

HSBC
Taipei
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Empathy","Service orientation","Communication","Stress tolerance","Responsibility"]

Deliver professional, proactive customer support for banking inquiries and handle account and investment transactions online. Maintain customer relationships, manage complaints, and resolve customer issues with a service-first approach. Support sales of relevant banking products through phone interactions, coordinate shift coverage as needed for inbound call volume, and complete tasks assigned by the CCSS Senior Team Manager.

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FursaFursa
HSBC
HSBC
4 days ago

銀行客服中心顧客服務襄理 / 副理 (Taipei, Taipei City, TW, 11561)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver professional, proactive customer support for banking inquiries and handle account and investment transactions online. Maintain customer relationships, manage complaints, and resolve customer issues with a service-first approach. Support sales of relevant banking products through phone interactions, coordinate shift coverage as needed for inbound call volume, and complete tasks assigned by the CCSS Senior Team Manager.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Manager level

Key Responsibilities

  • •Provide professional and enthusiastic service to resolve customer issues.
  • •Handle customer banking inquiries online.
  • •Handle customer account and investment-related transactions online.
  • •Maintain customer relationships and manage customer complaints.
  • •Recommend and sell relevant banking products via proactive phone interactions and handle assigned tasks.

Key Requirements

  • •Provide professional, enthusiastic service to resolve customer problems.
  • •Handle customer banking inquiries online.
  • •Process customer account and investment-related transactions online.
  • •Maintain customer relationships and handle customer complaints.
  • •Have at least college/vocational education, bank customer service/counter experience is preferred, and communicate well in English; speak fluent Mandarin and Taiwanese/Hokkien.
Experience:BankingCustomer service
Education:Bachelor's
Skills:EmpathyService orientationCommunicationStress toleranceResponsibility
Certifications:信託證照初階外滙人員證照
Languages:English國台語
Tech Stack:Window Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn