DeWALT Customer Service Representative 1st shift Mon-Fri $20/hr

Stanley Black & Decker
United States
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Skills: ["Integrity","Accountability","Dependability","Reliability","Customer service"]

Handle customer orders by verifying parts and quantities, pricing items, and extending catalog items on customer orders. At the counter and by phone, answer product and service questions to drive incremental sales and recommend additional offerings. Provide application guidance for products, troubleshoot complaints to identify causes, and coordinate solutions and follow-ups to ensure customer resolution.

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Stanley Black & Decker
Stanley Black & Decker
3 days ago

DeWALT Customer Service Representative 1st shift Mon-Fri $20/hr

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle customer orders by verifying parts and quantities, pricing items, and extending catalog items on customer orders. At the counter and by phone, answer product and service questions to drive incremental sales and recommend additional offerings. Provide application guidance for products, troubleshoot complaints to identify causes, and coordinate solutions and follow-ups to ensure customer resolution.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle pricing and order entry by identifying items via catalog number/description, verifying quantities, and extending items on customer orders.
  • •Answer product and service questions at the counter and via phone to attract customers, drive incremental sales, and suggest additional products/services.
  • •Service customers on product application, features, benefits, and proper handling/maintenance; sell services, programs, and products.
  • •Resolve product/service issues by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections/adjustments, and following up to ensure resolution.

Pay and Benefits

Salary: USD 20 hourly
Perks:MedicalDentalLifeVisionWellness StipendDisability401kPaid LeaveDiscounts

Key Requirements

  • •Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
  • •Experience in a customer-facing role within a retail/service environment.
  • •Experience reading schematics and determining parts needed for specific tool repairs.
  • •Superior customer service and salesmanship skills.
  • •Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, and Outlook.
Experience:RetailService
Skills:IntegrityAccountabilityDependabilityReliabilityCustomer service
Tech Stack:Microsoft ExcelPowerPointMicrosoft WordOutlook

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website