UK Contact center (Cairo, Cairo, EG, 12577)

HSBC
Cairo
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Communication","Customer centricity","Patience","Empathy","Teamwork"]

Handle inbound calls from HSBC customers in a polite, friendly manner, resolving issues at first contact and escalating when needed. Deliver promised service aligned to customer expectations, and identify customer needs to offer relevant value-added products and services. Maintain excellent customer service through ongoing training and internal communications while ensuring compliance with Operational Risk, SOX, and HSBC internal control standards in a high-volume, fast-paced contact centre.

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FursaFursa
HSBC
HSBC
3 days ago

UK Contact center (Cairo, Cairo, EG, 12577)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Handle inbound calls from HSBC customers in a polite, friendly manner, resolving issues at first contact and escalating when needed. Deliver promised service aligned to customer expectations, and identify customer needs to offer relevant value-added products and services. Maintain excellent customer service through ongoing training and internal communications while ensuring compliance with Operational Risk, SOX, and HSBC internal control standards in a high-volume, fast-paced contact centre.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Answer (or make) phone calls from HSBC customers politely and friendly, resolving issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations and maintain customer confidence.
  • •Offer value added products and services based on customer needs analysis and ensure customer understanding.
  • •Provide excellent customer service on basic inbound calls while staying up to date on training and internal communications.
  • •Maintain compliance with Group compliance, Operational Risk, and SOX requirements for RBWM centres, including awareness of role-related operational risk elements and escalation/controls as required.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Must be a university graduate in any discipline.
  • •Must be proficient in the language(s) required by the process.
  • •Open to working flexible shifting schedules.
  • •Ability to work in a high-volume, fast-paced environment with excellent communication, patience, and empathy.
  • •Proficient with personal computers, basic software packages, and specialised applications; able to deliver what is promised and check everything is in order.
Education:Bachelor's
Skills:CommunicationCustomer centricityPatienceEmpathyTeamwork
Tech Stack:Personal computersBasic software packagesSpecialised applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn