Business Operations Lead - Order Management

Gomotive
Pakistan
Workplace: RemoteFull timeFunction: Business OperationsExperience: 1+ yearsSkills: ["Written communication","Verbal communication","Attention to detail","Organizational skills","Prioritization"]

Partner with the Order Management Business Operations Manager to improve quote-to-cash (QTC) systems and processes across CPQ, billing, and order management workflows. Lead user acceptance testing (UAT) for strategic projects, support tactical QTC requests, and translate requirements into structured Jira tickets. Create enablement documentation (runbooks, SOPs, FAQs) and use SQL/analytics tools (Snowflake, Retool) to validate data, monitor impacts, and drive continuous process improvements.

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FursaFursa
Gomotive
Gomotive
1 day ago

Business Operations Lead - Order Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Partner with the Order Management Business Operations Manager to improve quote-to-cash (QTC) systems and processes across CPQ, billing, and order management workflows. Lead user acceptance testing (UAT) for strategic projects, support tactical QTC requests, and translate requirements into structured Jira tickets. Create enablement documentation (runbooks, SOPs, FAQs) and use SQL/analytics tools (Snowflake, Retool) to validate data, monitor impacts, and drive continuous process improvements.
Location: Pakistan
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Support QTC projects and initiatives across CPQ, billing, and order management workflows.
  • •Run UAT for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.
  • •Write structured Jira tickets from business requirements and execute thorough UAT on tactical tickets, monitoring releases for negative impacts.
  • •Create and maintain enablement documentation for QTC-related processes and tools (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides).
  • •Use SQL/analytics tools to reconcile data across systems, validate dataset integrity, troubleshoot data issues, and propose continuous process improvements.

Key Requirements

  • •1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management (ideally in SaaS/technology).
  • •Experience with QTC/revenue systems such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite).
  • •A strong foundation in English communication, translating complex system behavior into clear language for non-technical stakeholders.
  • •High attention to detail and strong organizational skills with the ability to manage multiple priorities and deadlines.
  • •Ability to write/modify simple SQL queries or use BI/analytics tools to validate datasets and reconcile data.
Experience:1+ yearsSaaS
Skills:Written communicationVerbal communicationAttention to detailOrganizational skillsPrioritization
Languages:English
Tech Stack:SQLJiraSnowflakeRetoolCPQSalesforceZuoraNetSuiteEnablement documentationSOPs

Company Brief

Gomotive
Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.
Industry: Supply Chain Technology
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