NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT Service Desk support to end-users, including guidance and training across devices, applications, and processes. Log, update, and escalate support issues, and support IT onboarding activities. Partner with internal IT teams on testing, integration, and maintenance, while evaluating new business tools and implementing process/technology improvements. Work in a 24/7 rotational shift model with in-office attendance required.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover and implement process/technology improvements and new IT business tools to support users and internal teams.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and strong stakeholder communication.
•Strong troubleshooting skills, including bug-finding and resolution.
•Knowledge of IT software/hardware troubleshooting for Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently in a diverse global team; comfort with 24/7 rotational shifts and week offs with work from office mandatory.

Skills:Customer serviceTeamworkTroubleshootingCommunicationIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT