Relationship Manager

Mada Media
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Stakeholder management","Communication","Issue resolution","Coordination","Relationship building"]

Own day-to-day relationship management with assigned investors, commercial partners, and external stakeholders. Serve as the primary coordination point for communications, commercial deliverables, and operational issue resolution. Lead meetings, manage formal notices and information requests, coordinate internal escalations, and monitor commitments and outstanding actions. Use CRM systems to ensure accurate tracking and reporting, analyze engagement trends, and recommend improvements to strengthen stakeholder satisfaction and support commercial objectives.

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FursaFursa
Mada Media
Mada Media
2 months ago

Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own day-to-day relationship management with assigned investors, commercial partners, and external stakeholders. Serve as the primary coordination point for communications, commercial deliverables, and operational issue resolution. Lead meetings, manage formal notices and information requests, coordinate internal escalations, and monitor commitments and outstanding actions. Use CRM systems to ensure accurate tracking and reporting, analyze engagement trends, and recommend improvements to strengthen stakeholder satisfaction and support commercial objectives.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and strengthen relationships with assigned investors, commercial partners, and external stakeholders as the primary day-to-day point of contact.
  • •Lead investor/stakeholder meetings, ensuring preparation, accurate updates, requirement/timeline communication, and timely follow-up on actions.
  • •Coordinate resolution of stakeholder enquiries, concerns, escalations, and operational matters with internal business units to drive timely closure.
  • •Monitor stakeholder commitments, outstanding actions, and commercial deliverables, escalating delays and contractual concerns when needed.
  • •Maintain stakeholder information and documentation in approved CRM systems, provide briefs/presentations/status reports, analyze feedback and trends, and recommend improvements.

Key Requirements

  • •Bachelor’s degree in business administration, Marketing, Communications, Management, or a related discipline.
  • •5–7 years of relevant experience in relationship management, account management, stakeholder management, investor relations, or commercial operations.
  • •Experience managing stakeholder relationships, investor/stakeholder communications, and issue resolution.
  • •Ability to coordinate cross-functional delivery across internal teams to meet stakeholder requirements.
  • •Professional certification in relationship management, customer experience, account management, or a related field is desirable.
Experience:5-7 years
Education:Bachelor's in business administration, Marketing, Communications, Management, or a related discipline
Skills:Stakeholder managementCommunicationIssue resolutionCoordinationRelationship building
Tech Stack:CRM

Company Brief

Mada Media
Dubai-based digital marketing and media agency offering social media management, content production, influencer marketing, branding, and advertising services to businesses across the UAE and Middle East, focusing on creative campaigns and digital growth strategies.
Industry: Advertising Media Groups
Company Size: Small (11 to 50 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website