IT Specialist

Array
United States, Canada
Workplace: RemoteFull timeUSD 70,000+ annuallyFunction: IT Support & HelpdeskExperience: 1+ yearsSkills: ["Troubleshooting","Communication","Customer service","Problem-solving","Independent work"]

Support a remote-first organization by resolving day-to-day employee IT requests via Slack and Jira. Provision and manage laptops, accounts, access, and SaaS applications for onboarding, offboarding, and role changes. Build automations and integrations between business systems, and assist with M&A system migrations by consolidating tools and retiring duplicates. Document processes, troubleshoot recurring issues, and continually improve the employee IT experience using AI to work more efficiently.

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FursaFursa
Array
Array
1 day ago

IT Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support a remote-first organization by resolving day-to-day employee IT requests via Slack and Jira. Provision and manage laptops, accounts, access, and SaaS applications for onboarding, offboarding, and role changes. Build automations and integrations between business systems, and assist with M&A system migrations by consolidating tools and retiring duplicates. Document processes, troubleshoot recurring issues, and continually improve the employee IT experience using AI to work more efficiently.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Resolve employee IT requests through Slack, Jira, and other support channels.
  • •Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
  • •Build and maintain automations, integrations, and custom connections between business systems to reduce manual work.
  • •Support M&A system migrations by consolidating tools, retiring duplicate services, and improving operational efficiency.
  • •Document processes, identify recurring issues, and continuously improve the employee IT experience.

Pay and Benefits

Salary: USD 70,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveRemote WorkLearning Budget

Key Requirements

  • •1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome).
  • •Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications.
  • •Strong troubleshooting, communication, and customer service skills, with a bias for solving problems independently.
  • •Comfort working on a small team where priorities shift and everyone owns outcomes.
  • •A belief that AI is reshaping work and instinctively using it to accelerate tasks.
Experience:1+ years
Skills:TroubleshootingCommunicationCustomer serviceProblem-solvingIndependent work
Languages:English
Tech Stack:SlackJiraGoogle WorkspaceMicrosoft 365MacOSWindowsSaaSIdentity platformsEndpoint managementCLEAR

Company Brief

Array
Array operates as a technology company under the brand 'Array'. Publicly available details about its specific products, company size, funding, headquarters, and revenue for the domain array.com were not confirmed; contact the company via its website for details.
Industry: Fintech Infrastructure
Website