Service Plus Ambassador|General Telephones (AJBR)

Emaar Properties
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Service orientation","High EQ","Proactive communication","Guest service recovery","Service standards adherence"]

Deliver exceptional guest experiences as an Ambassador in a highly empowered environment, representing the brand from check-in through check-out. Perform front-office operational tasks while following service standards and procedures, proactively communicate with fellow ambassadors, and prevent complaints through strong service recovery. Bring a genuine service personality and high EQ, supporting a flawless stay experience and delighting guests with Rooms and other facilities.

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FursaFursa
Emaar Properties
Emaar Properties
11 hours ago

Service Plus Ambassador|General Telephones (AJBR)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Deliver exceptional guest experiences as an Ambassador in a highly empowered environment, representing the brand from check-in through check-out. Perform front-office operational tasks while following service standards and procedures, proactively communicate with fellow ambassadors, and prevent complaints through strong service recovery. Bring a genuine service personality and high EQ, supporting a flawless stay experience and delighting guests with Rooms and other facilities.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure exceptional guest experience by representing the brand throughout the guest journey from check-in to check-out.
  • •Conduct front office operational tasks in line with service standards and procedures.
  • •Prevent complaints and ensure adequate service recovery when needed.
  • •Proactively communicate with fellow ambassadors with the guest’s interests at heart.
  • •Go the extra mile to deliver a flawless stay experience and delight guests with rooms and facilities.

Key Requirements

  • •Minimum 4 years’ experience in the Hospitality industry.
  • •Minimum 2 years’ experience in a Supervisory role (or similar) in a 5-star hospitality industry.
  • •Minimum 1–3 year experience in a similar position in a 5-star hospitality company.
  • •Minimum high school diploma is required; a college degree in Hotel Management (or related) is preferred.
  • •Conduct operational tasks in Front Office while living up to service standards and procedures.
Experience:Hospitality5-star hospitality
Education:High School in Hotel Management
Skills:Service orientationHigh EQProactive communicationGuest service recoveryService standards adherence

Company Brief

Emaar Properties
Leading Dubai-based global real estate developer and lifestyle company known for master-planned communities and landmark assets such as Burj Khalifa and The Dubai Mall; operates property development, malls, hospitality and related services internationally.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1997
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