Field Service Coordinator

Stanley Black & Decker
Richmond, Virginia
Workplace: RemoteFull timeUSD 84,000 - 135,200 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 3-5 yearsEducation: bachelorsSkills: ["Strategic planning","Customer service","Relationship building","Prospecting","Value creation"]

Coordinate field service activities in the product services division by delivering end-user demonstrations and product knowledge events alongside Sales and a Field End User Specialist. Manage and grow end-user accounts through strategic planning, prospecting, and sales enablement efforts, including servicing repair marketing programs and identifying new opportunities. Serve as a liaison between end users and internal teams while driving profitable ROI through distribution partners, product placement, and safety training.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

Field Service Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Coordinate field service activities in the product services division by delivering end-user demonstrations and product knowledge events alongside Sales and a Field End User Specialist. Manage and grow end-user accounts through strategic planning, prospecting, and sales enablement efforts, including servicing repair marketing programs and identifying new opportunities. Serve as a liaison between end users and internal teams while driving profitable ROI through distribution partners, product placement, and safety training.
Location: Richmond, Virginia
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Conduct end-user demonstrations and product knowledge events with internal partners
  • •Support service repair marketing programs to drive awareness and conversions for new products and accessories
  • •Service and manage end-user accounts through strategic planning and solution recommendations
  • •Grow the account base through aggressive prospecting and regular calls on end users at offices and job sites
  • •Identify sales opportunities and create/deliver value-added offerings while maintaining profitable ROI and acting as a liaison between teams
Travel: Extensive travel

Pay and Benefits

Salary: USD 84,000 - 135,200 annually
Perks:Health InsuranceDentalLife InsuranceVisionDisability401kEquityPaid LeaveLearning Budget

Key Requirements

  • •Minimum 3-5 years of sales and customer service experience
  • •Experience with power tools and construction
  • •Point of sale experience and ability to enter purchase orders
  • •Bachelor's degree preferred
  • •Willingness to travel up to 80% within the sales territory and potentially up to two weeks at a time
Experience:3-5 years
Education:Bachelor's
Skills:Strategic planningCustomer serviceRelationship buildingProspectingValue creation
Tech Stack:Point of sale

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website