Content & Narrative Lead

Trulioo
San Diego
Workplace: HybridFull timeUSD 150,000 - 180,000 annuallyFunction: Content & Editorial (Writing/Editing)Skills: ["Ownership","Editorial judgment","Cross-functional collaboration","Systems thinking","Communication"]

Own the narrative and editorial system that turns continuous identity verification into compelling PR, thought leadership, and research-led storytelling. Build and manage a lean editorial engine with AI-native workflow and “brand agents,” shaping what ships and what audiences truly understand. Lead web narrative, multimedia storytelling, executive-ready messaging, and partner with risk and product teams to keep launches aligned with the evolving story of trust.

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Trulioo
Trulioo
1 day ago

Content & Narrative Lead

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the narrative and editorial system that turns continuous identity verification into compelling PR, thought leadership, and research-led storytelling. Build and manage a lean editorial engine with AI-native workflow and “brand agents,” shaping what ships and what audiences truly understand. Lead web narrative, multimedia storytelling, executive-ready messaging, and partner with risk and product teams to keep launches aligned with the evolving story of trust.
Location: San Diego
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Build the narrative and own PR, thought leadership, and an editorial cadence that consistently ships.
  • •Translate category language (verified identity vs. verified risk, defensible decisioning, system of trust) into messaging executives can repeat.
  • •Own the website as a narrative surface and produce original research and benchmark reports from fraud/identity risk data.
  • •Create a multimedia approach (video, multimedia, long-form reports) and build brand “agents” for consistent voice, tone, and messaging.
  • •Manage agency partners, ramp a lean editorial team, write/edit high-impact pieces, and prepare executives for press and narrative-sensitive moments.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLearning Budget

Key Requirements

  • •Build an editorial voice from scratch and grow it into a ship-ready cadence, not just a content calendar.
  • •Demonstrated ability to craft AI-enabled workflow “agents” that improve quality and productivity.
  • •Strong opinions and experience on where AI helps content versus making it forgettable, with the ability to defend your approach.
  • •Comfort writing and editing yourself, with ownership of the highest-impact pieces.
  • •Ability to read regulatory/compliance coverage in fintech/identity and apply a point of view to category narratives.
Skills:OwnershipEditorial judgmentCross-functional collaborationSystems thinkingCommunication
Tech Stack:AI

Company Brief

Trulioo
Provides global identity verification and compliance solutions via a cloud-based platform that helps businesses verify customers, prevent fraud, and meet KYC/AML requirements across jurisdictions and industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Vancouver, Canada
Founded: 2011
WebsiteLinkedIn