Account Manager (rtb.com)

RTB House
Warsaw
Workplace: RemoteContractFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Analytical mindset","Proactive engagement","Data-driven decision-making","Customer focus","Problem escalation"]

Own and scale a large portfolio of 200–300+ clients by monitoring health metrics, preventing churn, and reactivating paused accounts. Drive retention and commercial growth through data-driven segmentation and proactive budget/optimization recommendations based on campaign performance. Provide high-touch strategic support for top clients while creating scalable automated communications for the broader base. Gather product feedback and escalate complex technical issues to internal teams.

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FursaFursa
RTB House
RTB House
17 hours ago

Account Manager (rtb.com)

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Last checked: 8 hours agoStatus: Live

Job Summary

Own and scale a large portfolio of 200–300+ clients by monitoring health metrics, preventing churn, and reactivating paused accounts. Drive retention and commercial growth through data-driven segmentation and proactive budget/optimization recommendations based on campaign performance. Provide high-touch strategic support for top clients while creating scalable automated communications for the broader base. Gather product feedback and escalate complex technical issues to internal teams.
Location: Warsaw
Workplace: Remote
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Strategically manage and scale a portfolio of 200–300+ clients using data-driven segmentation, prioritization, and proactive engagement.
  • •Monitor client portfolio health and act on churn-risk signals (e.g., declining spend, disengagement) to retain customers and reactivate paused accounts.
  • •Support commercial growth by proposing budget and optimization strategy changes based on campaign performance.
  • •Deliver high-touch support for top-tier clients through regular strategic meetings, while developing scaled automated communications for the broader base.
  • •Gather product feedback and identify opportunities for case studies; resolve day-to-day client inquiries and escalate complex technical/integration issues.

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, or Portfolio Management in a SaaS/tech environment or fast-growing startup.
  • •Experience managing a large client portfolio (ideally 100+ accounts) across onboarding, retention, and expansion.
  • •Strong analytical, data-driven mindset focused on churn, retention, and upsell metrics.
  • •Practical knowledge of CRM tools, automation workflows, and using AI tools to optimize daily work.
  • •Fluency in English and Polish (minimum B2/C1) for daily collaboration with international clients.
Experience:3+ yearsSaaSAdTechDigital marketingFast-growing startup
Skills:Analytical mindsetProactive engagementData-driven decision-makingCustomer focusProblem escalation
Languages:EnglishPolish
Tech Stack:CRMAutomation workflowsAI tools

Company Brief

RTB House
Provides programmatic advertising and ad tech solutions using deep learning for personalized ad delivery, real-time bidding, and performance optimization across display, video, and mobile channels globally.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Warsaw, Poland
Founded: 2012
WebsiteLinkedIn