HSBC

5 days ago

Head of Performance Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the day-to-day performance management “engine” for Global Payments Solutions (GPS) Operations, with a focus on Global Service Centers. Establish a single source of truth for operational and workforce metrics, maintain standard dashboards and productivity packs, and set data quality controls. Run operational performance cadences with clear actions and escalations, optimize capacity vs demand, and partner with Workforce Management and Technology to automate MI enablement and ensure sustained improvements.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Establish and run a single source of truth for operational performance and workforce metrics, eliminating fragmented reporting.
•Produce and maintain standard productivity dashboards and packs covering throughput, backlog/ageing, quality/accuracy, rework, capacity/utilisation, attendance, training completion, and service health.
•Set data quality controls and drive remediation; maintain and improve the monthly Performance Measurement Index (PMI) across GPS Operations.
•Run GPS Operations performance cadences (daily/weekly/monthly as needed) including performance reviews, deep-dives, action tracking, escalation, and verification of realized benefits.
•Own workforce optimisation discipline across GPS Ops, partner with Workforce Management, and define and embed standard performance management metrics and benchmarking.

Key Requirements

•Strong experience in operations performance management within a large, regulated financial institution, with transaction banking or payments operations experience desirable.
•Demonstrable expertise in MI design, operational metrics, dashboarding, and performance governance routines.
•Proven ability to drive workforce productivity and capacity management in a high-volume operational environment, preferably across offshore/GSC footprints.
•Highly data-driven with a strong control mindset, able to challenge data quality, reconcile sources, and drive remediation.
•Confident stakeholder management across Operations, Finance, HR, Risk, and Technology, with clear, fact-based influence.

Experience:Transaction bankingPayments

Skills:Stakeholder managementData-driven thinkingCommunicationGovernanceProblem-solving

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

5 days ago

Head of Performance Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Establish and run a single source of truth for operational performance and workforce metrics, eliminating fragmented reporting.
•Produce and maintain standard productivity dashboards and packs covering throughput, backlog/ageing, quality/accuracy, rework, capacity/utilisation, attendance, training completion, and service health.
•Set data quality controls and drive remediation; maintain and improve the monthly Performance Measurement Index (PMI) across GPS Operations.
•Run GPS Operations performance cadences (daily/weekly/monthly as needed) including performance reviews, deep-dives, action tracking, escalation, and verification of realized benefits.
•Own workforce optimisation discipline across GPS Ops, partner with Workforce Management, and define and embed standard performance management metrics and benchmarking.

Key Requirements

•Strong experience in operations performance management within a large, regulated financial institution, with transaction banking or payments operations experience desirable.
•Demonstrable expertise in MI design, operational metrics, dashboarding, and performance governance routines.
•Proven ability to drive workforce productivity and capacity management in a high-volume operational environment, preferably across offshore/GSC footprints.
•Highly data-driven with a strong control mindset, able to challenge data quality, reconcile sources, and drive remediation.
•Confident stakeholder management across Operations, Finance, HR, Risk, and Technology, with clear, fact-based influence.

Experience:Transaction bankingPayments

Skills:Stakeholder managementData-driven thinkingCommunicationGovernanceProblem-solving

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn