IT Support Engineer, Application Administrator

Anthropic
San Francisco, New York
Workplace: RemoteFull timeUSD 230,000 - 265,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Organization","Problem-solving","Automation","Ownership"]

Own the SaaS Administration lane for a critical Anthropic IT Operations function, including intake and execution for app admin changes, license and seat management, and runbook creation. Coordinate app health monitoring, renewals/true-ups, SOC2 evidence pulls, and access reviews. Administer Google Workspace (Calendar/Groups) and support Slack app installs and credential hygiene, automating repetitive workflows and partnering with IT Engineering for platform-level needs.

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FursaFursa
Anthropic
Anthropic
3 days ago

IT Support Engineer, Application Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the SaaS Administration lane for a critical Anthropic IT Operations function, including intake and execution for app admin changes, license and seat management, and runbook creation. Coordinate app health monitoring, renewals/true-ups, SOC2 evidence pulls, and access reviews. Administer Google Workspace (Calendar/Groups) and support Slack app installs and credential hygiene, automating repetitive workflows and partnering with IT Engineering for platform-level needs.
Location: San Francisco, New York
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Perform admin actions inside configured SaaS apps, including role grants, settings changes, and admin-level troubleshooting across major apps.
  • •Own SaaS ticket intake/escalations into the SaaS lane and continuously update runbooks while executing requests end to end.
  • •Automate repetitive lane work (license workflows, seat reporting, evidence pulls) using available scripting/tools and partner with IT Engineering for platform-level access.
  • •Monitor application health, usage, and performance and route platform/infrastructure issues to IT Engineering while coordinating vendor update rollouts.
  • •Run renewals/true-ups and support audit/compliance operations by pulling SOC2 evidence and packaging audit responses on the audit calendar.
Travel: Medium travel

Pay and Benefits

Salary: USD 230,000 - 265,000 annually
Perks:Parental Leave

Key Requirements

  • •Hands-on experience administering a portfolio of SaaS applications at the admin level in a fast-paced environment.
  • •Owned license and seat management, including assignment, reclamation, and utilization reporting.
  • •Supported renewals/true-ups and worked directly with vendor contacts/CSMs.
  • •Pulled audit evidence or executed access reviews (SOC2 or similar).
  • •Excellent communication and the ability to write runbooks/how-to guides while staying organized with calendar-driven work and a ticket queue.
Experience:SaaS
Education:Bachelor's
Skills:CommunicationOrganizationProblem-solvingAutomationOwnership
Languages:English
Tech Stack:Google CalendarGoogle GroupsSlackSOC2BashPythonAI tools

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn