Technical Account Manager Architect - India

ClickHouse
India
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Customer focus","Project leadership","Problem-solving"]

Join the Support Services team as a TAM Architect, providing consultative and technical support to strategic enterprise customers. You’ll guide onboarding, production launches, migrations, POCs, and lead escalations and L3 support cases while partnering with Product, Engineering, and Sales on roadmaps and account plans. Expect a customer-facing, highly technical role with remote-in-India flexibility and regional travel up to 35% to deliver 24x7 support outcomes.

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FursaFursa
ClickHouse
ClickHouse
4 weeks ago

Technical Account Manager Architect - India

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Last checked: 5 hours agoStatus: Live

Job Summary

Join the Support Services team as a TAM Architect, providing consultative and technical support to strategic enterprise customers. You’ll guide onboarding, production launches, migrations, POCs, and lead escalations and L3 support cases while partnering with Product, Engineering, and Sales on roadmaps and account plans. Expect a customer-facing, highly technical role with remote-in-India flexibility and regional travel up to 35% to deliver 24x7 support outcomes.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide consultative technical support (including case-initiated support) for strategic enterprise customers, users, and prospects.
  • •Deliver architectural, technical, and migration guidance; support onboarding, production launches, and POCs.
  • •Lead projects, escalations, and meetings to drive ongoing user/customer success in a global 24x7 environment.
  • •Own and oversee L3 support cases and escalations, working closely with L1/L2 support.
  • •Partner with Product Management, Engineering, and Sales on roadmap and account plans, and assist with hiring and mentoring team members.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkHome Office

Key Requirements

  • •5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
  • •5+ years of experience implementing, operating, and/or supporting scalable, fault-tolerant, distributed DBMS.
  • •Technical breadth across DBMS, OLAP, Cloud/SaaS, distributed systems, Linux/Unix, Kubernetes, and system/network administration.
  • •Experience leading and shipping large-scope technical projects with multiple engineers.
  • •Expertise with a public cloud provider (AWS, GCP, Azure) and its infrastructure as a service offerings (e.g., EC2).
Experience:Distributed databasesDBMSCloud computingEnterprise support
Skills:CommunicationTeamworkCustomer focusProject leadershipProblem-solving
Tech Stack:DBMSOLAPAWSGCPAzureEC2Linux/UnixKubernetesCloud/SaaSInfrastructure as a serviceDistributed systemsBig dataSystem administrationNetwork administration

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn