Director, Account Management, Sales SMB

Braze
London
Workplace: OnsiteFull timeFunction: SalesExperience: 8+ yearsSkills: ["Leadership","Cross-functional collaboration","Coaching","Presentation skills","Operational execution"]

Lead Braze’s SMB Account Management team, managing up to 8 Account Managers and driving upsells and renewals across EMEA. Own the scale-up of account management processes and partner cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations. Bring deep SMB/mid-market SaaS sales leadership, coaching experience, and strong ability to navigate complex organizations to identify decision makers and close marketing technology solutions.

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Braze
Braze
2 days ago

Director, Account Management, Sales SMB

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Job Summary

Lead Braze’s SMB Account Management team, managing up to 8 Account Managers and driving upsells and renewals across EMEA. Own the scale-up of account management processes and partner cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations. Bring deep SMB/mid-market SaaS sales leadership, coaching experience, and strong ability to navigate complex organizations to identify decision makers and close marketing technology solutions.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Lead and manage a growing SMB Account Management team of up to 8 Account Managers.
  • •Shape and scale Account Management across EMEA through upsells and renewals.
  • •Collaborate with customer-facing teams across Marketing, Integrations/Onboarding, Customer Success, and Sales Operations.
  • •Coach and lead Account Managers to grow and retain SMB and mid-market customer relationships.
  • •Shape and execute operational processes to support performance and growth.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid LeaveLearning BudgetEqual ParentalVolunteer Week

Key Requirements

  • •Minimum of 8 years of proven experience in Sales for Mobile or Marketing Technology.
  • •At least 3 years of experience managing a regional team of Commercial/Mid-market Sales executives or Account Managers.
  • •Experience selling marketing automation, CRM, email, or analytics solutions.
  • •Proven success navigating large organizations and quickly identifying decision makers for large SaaS investments.
  • •Strong leadership skills with the ability to coach, lead, and grow SMB and mid-market customer relationships.
Experience:8+ yearsSaaSMarketing technology
Skills:LeadershipCross-functional collaborationCoachingPresentation skillsOperational execution
Tech Stack:CRMMarketing automationEmailAnalytics

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn