Founding Customer Strategy

Gauge
San Francisco
Workplace: OnsiteFull timeUSD 80,000 - 130,000 annuallyFunction: Strategy & Corporate DevelopmentExperience: 3+ yearsSkills: ["Generalist mindset","Decision-making","Communication","Customer focus","Analysis"]

Own the customer function end-to-end: help the largest customers succeed, support enterprise pilots, drive expansions and upsells, and analyze usage to reduce churn and find product opportunities. Partner closely with the CEO and founding team, synthesizing customer insights and sharing them back with engineering and product to shape the roadmap. Also build the systems that become the source of truth for customer data.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Gauge
Gauge
3 days ago

Founding Customer Strategy

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer function end-to-end: help the largest customers succeed, support enterprise pilots, drive expansions and upsells, and analyze usage to reduce churn and find product opportunities. Partner closely with the CEO and founding team, synthesizing customer insights and sharing them back with engineering and product to shape the roadmap. Also build the systems that become the source of truth for customer data.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Own the customer function end-to-end, including success for the largest customers.
  • •Support enterprise pilots and provide pre-sale support to drive pilot success.
  • •Drive expansions and upsells across the customer base to capture growth.
  • •Analyze customer usage and patterns to identify product opportunities and reduce churn.
  • •Build and maintain systems and a source of truth for customer data, partnering with engineering/product on impact.

Pay and Benefits

Salary: USD 80,000 - 130,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Be a strong generalist who can get hands-on across the customer function end-to-end.
  • •Enjoy moving fast and making decisions without complete data.
  • •Have clear thinking and be able to articulate data and decisions simply.
  • •Be able to support enterprise pilots and drive customer success outcomes.
  • •Be a future or ex-founder.
Experience:3+ years
Skills:Generalist mindsetDecision-makingCommunicationCustomer focusAnalysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Gauge
Gauge provides a platform that helps product teams collect user feedback, run lightweight research, and convert behavioral data into prioritized insights to inform product decisions and roadmaps.
Industry: Enterprise Software
Website