TikTok Shop - Head of Transportation Operations (Fontana)

TikTok
Anywhere
Full timeFunction: Transportation & Fleet OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Incident management","Data-driven decision-making","Cost control","Fast decision-making"]

Lead end-to-end linehaul and last-mile transportation dispatch across North America, covering 40+ U.S. cities. Own dispatch planning, routing, and real-time control-tower operations (24/7) while optimizing flow from sortation to capacity matching and delivery. Integrate carrier and driver-capacity resources, enforce DOT/OSHA/HOS compliance, and drive KPI-based cost and on-time performance improvements. Build an emergency dispatch framework and manage the dispatch team day to day.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Head of Transportation Operations (Fontana)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead end-to-end linehaul and last-mile transportation dispatch across North America, covering 40+ U.S. cities. Own dispatch planning, routing, and real-time control-tower operations (24/7) while optimizing flow from sortation to capacity matching and delivery. Integrate carrier and driver-capacity resources, enforce DOT/OSHA/HOS compliance, and drive KPI-based cost and on-time performance improvements. Build an emergency dispatch framework and manage the dispatch team day to day.
Location: Anywhere
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead end-to-end linehaul and last-mile transportation dispatch operations across North America, covering 40+ U.S. cities.
  • •Develop dispatch plans and routing strategies between distribution centers and for last-mile delivery to support 2-Day and 3-Day commitments.
  • •Build a technology-driven dispatch operations model using intelligent route optimization, real-time tracking, and API integrations to improve on-time delivery.
  • •Run in-transit monitoring and exception management via a 24/7 control tower, responding to delays, breakdowns, and damages.
  • •Define dispatch processes and compliance frameworks, ensuring DOT, OSHA, and Hours of Service (HOS) adherence, and own day-to-day hiring, training, and management of the dispatch team.

Key Requirements

  • •Bachelor’s degree or above in Logistics Management, Transportation, Supply Chain Management, or a related field.
  • •5+ years of transportation dispatch or logistics operations experience, including at least 2 years in linehaul or distribution transportation dispatch management.
  • •Strong understanding of end-to-end transportation dispatch processes for e-commerce last-mile service levels and cost structures.
  • •Proven data-driven cost control skills to identify dispatch bottlenecks and improve on-time delivery performance.
  • •Excellent cross-functional collaboration and incident management skills to resolve complex dispatch issues, especially during peak season.
Experience:5+ yearsE-commerceLast-mile deliveryLogisticsTransportation dispatchNorth America logistics
Education:Bachelor's in Logistics Management, Transportation, Supply Chain Management, or a related field
Skills:Cross-functional collaborationIncident managementData-driven decision-makingCost controlFast decision-making
Tech Stack:Route optimizationReal-time tracking systemsAPI integrationsTMSWMSIntelligent dispatch toolsControl tower

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn