Sales Operations

De Beers Group
Ireland
Workplace: HybridFull timeFunction: Revenue Operations (RevOps)Experience: 3+ yearsSkills: ["Customer-centric mindset","Relationship building","Process discipline","Communication","Analytical problem-solving"]

Own day-to-day customer sales operations for CVD customers, from order receipt through shipping and invoice generation. Deliver the 0–3 month revenue plan by running demand control—tracking bookings, backlog, forecasts, supply constraints, and shipment outlook—and driving recovery actions with Sales, Supply Chain, and Operations. Manage webstore and CRM/ERP data quality in Dynamics, coordinate pricing and quotations, handle sample requests, and resolve customer queries in line with policy.

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De Beers Group
De Beers Group
2 days ago

Sales Operations

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Last checked: 1 hour agoStatus: Live

Job Summary

Own day-to-day customer sales operations for CVD customers, from order receipt through shipping and invoice generation. Deliver the 0–3 month revenue plan by running demand control—tracking bookings, backlog, forecasts, supply constraints, and shipment outlook—and driving recovery actions with Sales, Supply Chain, and Operations. Manage webstore and CRM/ERP data quality in Dynamics, coordinate pricing and quotations, handle sample requests, and resolve customer queries in line with policy.
Location: Ireland
Workplace: Hybrid
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Entry level

Key Responsibilities

  • •Own delivery of the 0–3 month revenue plan through disciplined demand control, monitoring bookings, backlog, forecast, supply constraints, and shipment outlook, and driving recovery actions.
  • •Manage webstore enquiries including quotations, order entry, payments, and fulfillment, ensuring stock levels and pricing list maintenance.
  • •Be first point of contact for the [email protected] mailbox and support sales leads process at enquiry stage.
  • •Own and continuously improve end-to-end sales processes (lead management, forecast accuracy, order administration, fulfilment, and after-sales service) by defining system requirements and working with IT on enhancements.
  • •Manage sample requests, coordinate pricing/PMR quotation setup and approvals, and resolve customer queries with Finance, Quality, Supply Chain, and Operations while maintaining CRM adoption and data quality in Dynamics.
Travel: Low travel

Key Requirements

  • •3+ years’ experience in a customer-facing or customer-focused role such as Sales Operations, Commercial Operations, Sales Support, or a similar position in a fast-paced, process-driven environment.
  • •Third-level qualification in Business or a related discipline (or equivalent experience).
  • •Demonstrated experience supporting sales teams and senior leadership.
  • •Experience in process improvement and forecasting.
  • •Strong capability and enthusiasm for adopting AI, automation, and digital technologies to improve business performance and customer outcomes.
Experience:3+ years
Education:
Skills:Customer-centric mindsetRelationship buildingProcess disciplineCommunicationAnalytical problem-solving
Languages:English
Tech Stack:Microsoft Dynamics CRMDynamics 365ERP

Company Brief

De Beers Group
Global diamond company specialising in diamond exploration, mining, trading and retail, operating across mining, polishing and luxury jewellery brands including De Beers London, Forevermark and Element Six.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 1888
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Glassdoor: 3.8
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