Akima

4 months ago

Electronic Surveillance System Analyst (Active Top Secret Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support the National Domestic Communications Assistance Center (NDCAC) Technical Resource Group by managing and maintaining associated hardware, software, and processes. Provide incident management aligned to SLA metrics and KPIs, document and resolve technical issues reported by emergency responders, and support tiered help desk operations. Troubleshoot networks and desktop/mobile systems, coordinate with PM/TL on resolutions and user satisfaction, administer the ticketing tool, and assist end users and LEOs with NDCAC services.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support operations of the NDCAC Technical Resource Group (TRG), including management, operation, and maintenance of associated hardware, software, and processes.
•Provide timely incident management aligned to SLA metrics and KPIs.
•Document, coordinate, and answer technical questions and reported incidents from emergency responders; may train end users on resolution steps.
•Administer and maintain the ticket management tool and ensure incidents are documented, monitored, resolved, and evaluated.
•Perform advanced diagnostics and network troubleshooting; support tiered help desk operations and assist end users and LEOs with NDCAC services.

Pay and Benefits

Salary: USD 100,000 - 105,000

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveVoluntary Benefits

Key Requirements

•Active Top Secret security clearance.
•Bachelor’s degree or equivalent specialized experience.
•At least 5 years of direct experience in help desk and network support.
•Minimum 3 years of experience in IT help desk operations, including troubleshooting, operating, and maintaining IT systems.
•Experience with criminal investigations involving cyber or electronic surveillance techniques and with federal/state/local criminal law and proceedings.

Experience:3+ yearsHelp deskNetwork supportIT operationsIncident managementCriminal investigationsElectronic surveillance

Education:Bachelor's

Skills:Customer serviceOral communicationWritten communicationIncident managementTechnical analysis

Certifications:Net+A+Sec+CCNANATIA – Certified Technical Investigator (CTI)

Languages:English

Tech Stack:Microsoft OfficeExcelPivot tablesSharePointWi-Fi access pointsRoutersSwitchesVPN appliancesDesktop PCMobile operating systems

Eligibility

Security Clearance:Top Secret

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

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Akima

4 months ago

Electronic Surveillance System Analyst (Active Top Secret Required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Support operations of the NDCAC Technical Resource Group (TRG), including management, operation, and maintenance of associated hardware, software, and processes.
•Provide timely incident management aligned to SLA metrics and KPIs.
•Document, coordinate, and answer technical questions and reported incidents from emergency responders; may train end users on resolution steps.
•Administer and maintain the ticket management tool and ensure incidents are documented, monitored, resolved, and evaluated.
•Perform advanced diagnostics and network troubleshooting; support tiered help desk operations and assist end users and LEOs with NDCAC services.

Pay and Benefits

Salary: USD 100,000 - 105,000

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveVoluntary Benefits

Key Requirements

•Active Top Secret security clearance.
•Bachelor’s degree or equivalent specialized experience.
•At least 5 years of direct experience in help desk and network support.
•Minimum 3 years of experience in IT help desk operations, including troubleshooting, operating, and maintaining IT systems.
•Experience with criminal investigations involving cyber or electronic surveillance techniques and with federal/state/local criminal law and proceedings.

Experience:3+ yearsHelp deskNetwork supportIT operationsIncident managementCriminal investigationsElectronic surveillance

Education:Bachelor's

Skills:Customer serviceOral communicationWritten communicationIncident managementTechnical analysis

Certifications:Net+A+Sec+CCNANATIA – Certified Technical Investigator (CTI)

Languages:English

Tech Stack:Microsoft OfficeExcelPivot tablesSharePointWi-Fi access pointsRoutersSwitchesVPN appliancesDesktop PCMobile operating systems

Eligibility

Security Clearance:Top Secret

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website