IT Analyst II

Honeywell
Charlotte
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Communications","Critical thinking","Customer satisfaction","Customer service","Troubleshooting"]

Provide white-glove, executive-level IT support as the primary technology contact for senior leaders and VIP users. Resolve hardware, software, network, mobile, and collaboration tool issues with fast diagnosis and professionalism. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and conferencing/meeting needs, manage incidents and service requests through ITSM processes, maintain accurate documentation, and follow security and compliance requirements for executive devices.

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FursaFursa
Honeywell
Honeywell
1 day ago

IT Analyst II

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide white-glove, executive-level IT support as the primary technology contact for senior leaders and VIP users. Resolve hardware, software, network, mobile, and collaboration tool issues with fast diagnosis and professionalism. Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and conferencing/meeting needs, manage incidents and service requests through ITSM processes, maintain accurate documentation, and follow security and compliance requirements for executive devices.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide personalized executive/VIP technical support and act as the primary escalation point for executive technology issues.
  • •Diagnose and resolve issues across hardware, software, network, mobile devices, and collaboration platforms.
  • •Support Windows and macOS endpoints, mobile devices, peripherals, and conferencing/virtual meeting environments.
  • •Troubleshoot Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive) and related enterprise tools, escalating when needed.
  • •Manage incidents and service requests through ITSM processes, including ticket tracking, documentation, and knowledge articles while adhering to security/compliance policies.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kLong-term DisabilityFlexible SpendingEapLearning BudgetParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Minimum 3 years of IT support, executive support, service desk, or desktop support experience.
  • •Experience supporting senior executives, VIP customers, or leadership teams.
  • •3+ years supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • •Hands-on support experience with Windows 11 and macOS, plus mobile device management (iOS and Android).
  • •Experience using IT service management platforms (e.g., ServiceNow) and working with collaboration/conferencing technologies.
Experience:3+ years
Education:Bachelor's in Information Technology, Computer Science, or related field
Skills:CommunicationsCritical thinkingCustomer satisfactionCustomer serviceTroubleshooting
Certifications:ITIL Foundation
Tech Stack:Microsoft 365OutlookTeamsOneDriveSharePointWindows 11MacOSIOSAndroidMobile device managementMicrosoft IntuneServiceNowEndpoint managementCollaboration and conferencing technologiesVideo conferencingConference rooms

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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