Key Account Manager

PAR Technology
Texas, Colorado, Georgia, North Carolina, Minnesota, Pennsylvania, New York, Illinois
Workplace: RemoteFull timeUSD 100,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Forecasting","Calm under escalation","Negotiation","Relationship building","Cross-functional coordination"]

Own the full commercial relationship for PAR’s most important enterprise restaurant accounts, serving as the quarterback across POS, Payments, Ordering, and PAR Ops. Drive account planning, renewals, pricing, and profitability while managing churn risks and escalation issues (billing, service, and rollout delays). Build disciplined forecasts using MEDDIC+U in Salesforce, coordinate cross-functional teams to resolve issues fast, and identify upsell/cross-sell opportunities through SBRs and product experts.

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PAR Technology
PAR Technology
2 days ago

Key Account Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the full commercial relationship for PAR’s most important enterprise restaurant accounts, serving as the quarterback across POS, Payments, Ordering, and PAR Ops. Drive account planning, renewals, pricing, and profitability while managing churn risks and escalation issues (billing, service, and rollout delays). Build disciplined forecasts using MEDDIC+U in Salesforce, coordinate cross-functional teams to resolve issues fast, and identify upsell/cross-sell opportunities through SBRs and product experts.
Location: Texas, Colorado, Georgia, North Carolina, Minnesota, Pennsylvania, New York, Illinois
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the full commercial relationship for assigned accounts, including strategic planning, pricing, contract management, renewals, product line penetration, and profitability.
  • •Build accurate sales forecasts using MEDDIC+U with weekly pipeline reviews and disciplined Salesforce CRM hygiene.
  • •Develop, manage, and close upsell and cross-sell opportunities across PAR product lines (POS, Payments, Ordering, and PAR Ops) with product-line experts.
  • •Own the renewal timeline and process, including discovery, partnership review, deep dive, pricing proposals, notice cadence, and legal coordination.
  • •Monitor account health and step in during issues (order holds, billing disputes, service delays) to protect renewals and expansions while coordinating with CSM, Support, and Accounts Receivable.
Travel: Low travel

Pay and Benefits

Salary: USD 100,000 - 110,000 annually

Key Requirements

  • •Bachelor’s degree in marketing, business, or equivalent, with 5+ years of experience in B2B enterprise software sales or account management (restaurant/hospitality technology strongly preferred).
  • •Experience building long-term, trusted relationships with business and technology executives at enterprise restaurant brands and franchise organizations.
  • •Strong forecasting discipline and comfort operating within a structured sales methodology and CRM process.
  • •Effective communication and negotiation skills to navigate tense account issues (billing, service, contract) while preserving relationships.
  • •Working knowledge of restaurant technology stacks including Point of Sale, Payments, Online Ordering, and PAR Ops.
Experience:5+ yearsB2BEnterprise software salesAccount managementRestaurant technologyHospitality technologyFranchise organizations
Education:Bachelor's in marketing, business
Skills:ForecastingCalm under escalationNegotiationRelationship buildingCross-functional coordination
Tech Stack:SalesforceGongMEDDIC+UPoint of SalePaymentsOnline OrderingPAR OpsPOSSBRs

Company Brief

PAR Technology
Provides unified software, hardware and services for restaurant and retail operations, including POS, digital ordering, loyalty, back-office, payments and hardware solutions for chains and independent operators worldwide.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Hartford, United States
Founded: 1968
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Glassdoor: 3.7
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