AMD

1 week ago

Customer Quality Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own customer quality relationships and confidence across AMD products and processes. Manage customer quality scorecards, expectations, and on-site visits to resolve issues. Serve as the technical liaison between customers and AMD engineering, coordinating meetings and required resources. Lead the customer complaint and FA RMA process, including investigation, analysis, corrective/preventive actions, and closure. Support audits and new product qualification information sharing.

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Key Responsibilities

•Cultivate strong relationships and partnerships with customers to drive customer confidence and loyalty in AMD products and processes.
•Manage and improve customer quality scorecards and expectations, including on-site customer visits to resolve quality issues and build relationships.
•Act as the focal technical liaison between customers and AMD engineering communities, facilitating technical meetings by pulling in necessary resources.
•Manage the customer complaint process, including reviewing, approving, submitting FA RMA reports, and owning FA RMA closure and acceptance by customers.
•Drive RMA investigation, analysis, corrective action, preventive action, and implementation; approve quality RMA resolution and support customer and internal audits.

Travel: High travel

Key Requirements

•Cultivate strong customer relationships and partnerships to drive confidence and loyalty in AMD products and processes.
•Manage and improve customer quality scorecards and expectations, including conducting on-site customer visits to resolve quality issues.
•Serve as a focal point of technical contact between customers and AMD engineering communities to facilitate technical meetings and coordinate necessary resources.
•Manage the customer complaint process and FA RMA workflow, including review, approval, submission, closure ownership, and customer acceptance.
•Bachelor’s degree (B.S.) in Electrical Engineering, Electronics Engineering, Computer Science, or a related field.

Experience:Customer-facingSemiconductorElectronics systems

Education:Bachelor's

Skills:Problem solvingCommunicationInterpersonal skillsInfluencing skillsTeam collaboration

Languages:ChineseEnglish

Tech Stack:X86FPGA

Company Brief

AMD

Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1969

Glassdoor: 3.9

Website LinkedIn

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AMD