Profound

4 months ago

Engagement Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Engagement Manager in the Customer Success team partners with Sales, Product, and Engineering to guide 45-55 mid-market customers from onboarding through successful outcomes on the Profound platform. You will own the full customer journey, drive adoption, develop white-glove and scaled strategies, and build expertise in AI search and LLMs while collaborating across teams to optimize implementation.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
•Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
•Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
•Become an expert in the AI search space and develop a strong understanding of how large language models work
•Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover

Pay and Benefits

Salary: USD 85,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
•Excellent communication skills with the ability to deliver presentations and demonstrations effectively
•Self-motivated and driven, with a passion for building strong customer relationships
•Comfortable diving into challenges and operating in ambiguous environments
•Strong analytical mindset with comfort working with quantitative data

Experience:2+ yearsMarketingSaaSAI

Skills:CommunicationRelationship-buildingAnalytical thinkingPresentationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Profound

Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2024

Website LinkedIn

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Profound

4 months ago

Engagement Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
•Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
•Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
•Become an expert in the AI search space and develop a strong understanding of how large language models work
•Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover

Pay and Benefits

Salary: USD 85,000 - 160,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2+ years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
•Excellent communication skills with the ability to deliver presentations and demonstrations effectively
•Self-motivated and driven, with a passion for building strong customer relationships
•Comfortable diving into challenges and operating in ambiguous environments
•Strong analytical mindset with comfort working with quantitative data

Experience:2+ yearsMarketingSaaSAI

Skills:CommunicationRelationship-buildingAnalytical thinkingPresentationProblem-solving

Languages:English

Tech Stack:AI

Company Brief

Profound

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2024

Website LinkedIn