Engagement Manager, Mid-Market

Profound
New York, San Francisco, Boston, London
Workplace: OnsiteFull timeUSD 85,000 - 160,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Analytical thinking","Presentation","Problem-solving"]

Engagement Manager in the Customer Success team partners with Sales, Product, and Engineering to guide 45-55 mid-market customers from onboarding through successful outcomes on the Profound platform. You will own the full customer journey, drive adoption, develop white-glove and scaled strategies, and build expertise in AI search and LLMs while collaborating across teams to optimize implementation.

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FursaFursa
Profound
Profound
6 months ago

Engagement Manager, Mid-Market

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Last checked: 1 hour agoStatus: Live

Job Summary

Engagement Manager in the Customer Success team partners with Sales, Product, and Engineering to guide 45-55 mid-market customers from onboarding through successful outcomes on the Profound platform. You will own the full customer journey, drive adoption, develop white-glove and scaled strategies, and build expertise in AI search and LLMs while collaborating across teams to optimize implementation.
Location: New York, San Francisco, Boston, London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
  • •Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
  • •Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
  • •Become an expert in the AI search space and develop a strong understanding of how large language models work
  • •Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover

Pay and Benefits

Salary: USD 85,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2+ years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
  • •Excellent communication skills with the ability to deliver presentations and demonstrations effectively
  • •Self-motivated and driven, with a passion for building strong customer relationships
  • •Comfortable diving into challenges and operating in ambiguous environments
  • •Strong analytical mindset with comfort working with quantitative data
Experience:2+ yearsMarketingSaaSAI
Skills:CommunicationRelationship-buildingAnalytical thinkingPresentationProblem-solving
Languages:English
Tech Stack:AI

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn