Principal Engineer

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Leadership","Mentorship","Collaboration","Product strategy","Communication"]

Lead and mentor engineering teams to define and execute strategic initiatives, building both back-end and front-end systems. You’ll drive technical architecture, collaborate with designers and product managers, and balance agility with scalability and reliability while contributing across ideation, prototyping, design, and implementation.

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FursaFursa
Intercom
Intercom
1 year ago

Principal Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Lead and mentor engineering teams to define and execute strategic initiatives, building both back-end and front-end systems. You’ll drive technical architecture, collaborate with designers and product managers, and balance agility with scalability and reliability while contributing across ideation, prototyping, design, and implementation.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects.
  • •Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation.
  • •Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers.
  • •Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
  • •Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.

Pay and Benefits

Perks:Health InsurancePensionEquityLife InsurancePaid LeaveCycle-to-workMacbooks

Key Requirements

  • •Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.
  • •Significant, demonstrated impact that your work has had on the product and/or the teams.
  • •Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
  • •You will have experience with Distributed systems
  • •2+ years of experience as the primary technical leader for a team
Experience:2+ yearsSaaSSoftware
Skills:LeadershipMentorshipCollaborationProduct strategyCommunication
Languages:English
Tech Stack:RubyPythonPerlDistributed systems

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn