Founding Creative Strategist / CSM

GetCrux
United States
Workplace: RemoteFull timeUSD 150,000 - 225,000 annuallyFunction: Entrepreneurship & Venture BuildingExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving"]

The role combines strategic creative guidance with customer success to drive growth for GetCrux customers. You will manage existing accounts, onboard new customers, craft AI-driven creative strategies, and translate customer feedback into product roadmaps, while monitoring platform best practices and industry trends to maximize KPI attainment.

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GetCrux
GetCrux
4 months ago

Founding Creative Strategist / CSM

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Last checked: 1 day agoStatus: Live

Job Summary

The role combines strategic creative guidance with customer success to drive growth for GetCrux customers. You will manage existing accounts, onboard new customers, craft AI-driven creative strategies, and translate customer feedback into product roadmaps, while monitoring platform best practices and industry trends to maximize KPI attainment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Entrepreneurship & Venture Building

Key Responsibilities

  • •Own the relationship with the existing customer portfolio; surface insights, build creative testing plans, ideate new concepts, and generate AI creatives to meet KPIs
  • •Onboard new customers with the GTM and product teams to understand their goals and set up workflows on GetCrux
  • •Follow market trends and best practices for social ad platforms; be the customer’s voice in shaping the product roadmap
  • •Monitor product usage and customer issues; coordinate with product and engineering to resolve problems
  • •Contribute to the product roadmap by translating customer feedback into new features and improvements

Pay and Benefits

Salary: USD 150,000 - 225,000 annually

Key Requirements

  • •3+ years of experience in a creative strategist, growth marketer, or customer success role at a fast-growing startup or B2B SaaS/AI marketing startup
  • •Experience onboarding customers and designing workflows to be used with GetCrux
  • •Ability to understand customer workflows and re-imagine them with an AI-first approach
  • •Strong collaboration with GTM and product/engineering teams to drive onboarding and product feedback
  • •Knowledge of social ad platforms and awareness of AI model developments and best practices
Experience:3+ yearsMarketingSaaSAI
Skills:CommunicationRelationship-buildingProblem-solving
Tech Stack:AIMachine learningAdvertising platforms

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GetCrux
Provides an AI-powered market intelligence platform that synthesizes research, competitive insights, and briefing documents to help product, marketing, and growth teams make faster, data-driven decisions.
Industry: Enterprise Software
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