Customer Service Advisor (instashop)

Delivery Hero
Cairo
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Interpersonal skills","Time management","Organizational skills","Multitasking"]

Manage customer orders and provide timely support throughout the order journey as the primary contact for customers and vendors. Handle inbound calls and messages, resolve inquiries efficiently and politely, and collaborate with rider support and merchant teams to ensure accurate deliveries. Monitor customer service performance metrics, escalate recurring issues, stay current on policies, and support partners with queries including basic IT troubleshooting.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Customer Service Advisor (instashop)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage customer orders and provide timely support throughout the order journey as the primary contact for customers and vendors. Handle inbound calls and messages, resolve inquiries efficiently and politely, and collaborate with rider support and merchant teams to ensure accurate deliveries. Monitor customer service performance metrics, escalate recurring issues, stay current on policies, and support partners with queries including basic IT troubleshooting.
Location: Cairo
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer orders and provide timely, effective support throughout the order process.
  • •Handle inbound calls and messages from customers, partners, and prospects, clarifying needs and resolving inquiries politely.
  • •Collaborate with rider support and merchant teams to ensure timely and accurate delivery of orders.
  • •Monitor customer service performance metrics (response time, resolution rate, customer satisfaction) and escalate recurring issues.
  • •Support partners via calls, emails, chats, and remote assistance including basic IT troubleshooting; stay current on policies and procedures.

Key Requirements

  • •High school diploma or equivalent; bachelor's degree preferred.
  • •Minimum 3+ years of experience in customer service or call center roles.
  • •Ability to multitask and handle high call volumes.
  • •Strong communication skills in English, both verbal and written.
  • •Flexible schedule and open to rotational shifts, including weekends.
Experience:3+ years
Education:High School
Skills:CommunicationProblem-solvingInterpersonal skillsTime managementOrganizational skillsMultitasking
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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