Agent, Incubation & Experience

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Skills: []

Deliver onboarding and ongoing support to new and existing vendors by running in-person and virtual training on tablets and the vendor portal. Demonstrate key workflows like order processing and updates, troubleshoot portal/tablet issues, and maintain a knowledge base. Collect vendor feedback to improve training materials, create/update guides and tutorials, and report on training attendance and post-training vendor performance.

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FursaFursa
Delivery Hero
Delivery Hero
23 hours ago

Agent, Incubation & Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Deliver onboarding and ongoing support to new and existing vendors by running in-person and virtual training on tablets and the vendor portal. Demonstrate key workflows like order processing and updates, troubleshoot portal/tablet issues, and maintain a knowledge base. Collect vendor feedback to improve training materials, create/update guides and tutorials, and report on training attendance and post-training vendor performance.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Conduct in-person and virtual training sessions for new vendors on tablets and the vendor portal.
  • •Demonstrate tablet and vendor-portal features and ensure vendors understand essential tasks like order processing and modifications.
  • •Provide ongoing vendor support post-training, including troubleshooting tablet and portal issues.
  • •Maintain and update training content (manuals, user guides, video tutorials) and tailor materials to different vendor groups.
  • •Record training attendance and create reports on training activities and post-training vendor performance.

Key Requirements

  • •Conduct in-person and virtual training for new vendors on tablets and the vendor portal.
  • •Demonstrate tablet and portal functionalities so vendors can complete core tasks such as order processing and modification.
  • •Troubleshoot technical issues related to tablet operations and the vendor portal.
  • •Maintain training documentation and materials, including manuals, user guides, and tutorials.
  • •Gather vendor feedback and use it to improve training programs and materials.
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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