12 hours ago

Service Delivery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own service delivery outcomes for airline customers by advocating for their needs across operational, security, and technology topics. Drive operational performance improvements (QoS), manage service level performance and SLA metrics, and coordinate major incident communications. Maintain customer service plans, oversee incident and case management processes, and lead governance through steering committee reviews. Partner on cloud migrations, upgrades, TLS/PCI security compliance, and change management to ensure stable, resilient service delivery.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as the customer POC for operational topics including stability, security, and migrations/upgrades.
•Define, measure, and report service level performance metrics; contribute to service credit calculations and SLA definition.
•Lead operational reviews (monthly/quarterly/yearly) and create operational governance materials (slides) for steering committee/scorecard reviews.
•Respond to major incident escalations with cross-functional leadership and participate in internal/customer bridge calls, including after-hours on-call rotation.
•Produce and maintain customer service plans, guide incident/escalation process usage, and manage case management trends and communications.

Pay and Benefits

Perks:Annual BonusHealth InsurancePaid LeaveLearning BudgetHybrid Work

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
•Full professional proficiency in English (spoken, written, and reading).
•5+ years in IT Service Management, Service Delivery, or Customer Success roles.
•Experience managing SLAs, incident escalation, and major incident communications.
•Hands-on involvement in cloud migration, technical upgrades, and security compliance projects.

Experience:5+ yearsIT Service ManagementService DeliveryCustomer SuccessAirline industry operationsMission-critical environmentsCloud migration

Education:Bachelor's

Skills:Customer advocacyRelationship-buildingCommunicationPresentationAnalytical problem-solving

Languages:English

Tech Stack:ServiceNowITSMExcelPower BIMicrosoft 365TLSPCI

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

12 hours ago

Service Delivery Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Act as the customer POC for operational topics including stability, security, and migrations/upgrades.
•Define, measure, and report service level performance metrics; contribute to service credit calculations and SLA definition.
•Lead operational reviews (monthly/quarterly/yearly) and create operational governance materials (slides) for steering committee/scorecard reviews.
•Respond to major incident escalations with cross-functional leadership and participate in internal/customer bridge calls, including after-hours on-call rotation.
•Produce and maintain customer service plans, guide incident/escalation process usage, and manage case management trends and communications.

Pay and Benefits

Perks:Annual BonusHealth InsurancePaid LeaveLearning BudgetHybrid Work

Key Requirements

•Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
•Full professional proficiency in English (spoken, written, and reading).
•5+ years in IT Service Management, Service Delivery, or Customer Success roles.
•Experience managing SLAs, incident escalation, and major incident communications.
•Hands-on involvement in cloud migration, technical upgrades, and security compliance projects.

Experience:5+ yearsIT Service ManagementService DeliveryCustomer SuccessAirline industry operationsMission-critical environmentsCloud migration

Education:Bachelor's

Skills:Customer advocacyRelationship-buildingCommunicationPresentationAnalytical problem-solving

Languages:English

Tech Stack:ServiceNowITSMExcelPower BIMicrosoft 365TLSPCI

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn