Follow Up Specialist (Cox Fleet)

AutoTrader.com
District of Columbia, Utah, Arizona, Arkansas, South Carolina, Alabama, Rhode Island, Florida, Wisconsin, West Virginia, Virginia, Vermont, Pennsylvania, Oklahoma, New York, Ohio, Indiana, Illinois, North Dakota, Connecticut, Colorado, California, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Idaho, Minnesota, South Dakota, Michigan, Maryland, Delaware, North Carolina, Alaska, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: HybridFull timeUSD 15.1 - 22.69 hourlyFunction: Transportation & Fleet OperationsEducation: high_schoolSkills: ["Customer service","Multitasking","Problem-solving","Time management","Data accuracy"]

Manage fleet-operations follow-up by handling inbound and outbound calls, collecting accurate customer and unit details, and keeping events moving. Accurately record unit locations, obtain prompt estimates and updates, communicate billing information to service providers, and keep customers informed on event status while following their instructions. Collaborate with the roadside dispatcher when issues arise, prioritize tasks against deadlines, and maintain data quality during every interaction.

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FursaFursa
AutoTrader.com
AutoTrader.com
4 days ago

Follow Up Specialist (Cox Fleet)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Manage fleet-operations follow-up by handling inbound and outbound calls, collecting accurate customer and unit details, and keeping events moving. Accurately record unit locations, obtain prompt estimates and updates, communicate billing information to service providers, and keep customers informed on event status while following their instructions. Collaborate with the roadside dispatcher when issues arise, prioritize tasks against deadlines, and maintain data quality during every interaction.
Location: District of Columbia, Utah, Arizona, Arkansas, South Carolina, Alabama, Rhode Island, Florida, Wisconsin, West Virginia, Virginia, Vermont, Pennsylvania, Oklahoma, New York, Ohio, Indiana, Illinois, North Dakota, Connecticut, Colorado, California, New Mexico, Washington, Oregon, New Jersey, New Hampshire, Idaho, Minnesota, South Dakota, Michigan, Maryland, Delaware, North Carolina, Alaska, Montana, Mississippi, Missouri, Nebraska, Tennessee, Kentucky, Maine, Louisiana, Kansas, Wyoming, Iowa, Georgia
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Handle inbound calls in a timely manner and accurately gather customer requirements during the initial call.
  • •Obtain complete information while on the call, enter data promptly, and record the unit’s location precisely.
  • •Ensure accurate billing information is communicated to the service provider and handle estimates promptly and accurately.
  • •Make outbound calls to obtain updates on open events and keep customers updated on event status while following their instructions.
  • •Collaborate with the roadside dispatcher when problems arise and manage time effectively to complete tasks within deadlines.

Pay and Benefits

Salary: USD 15.1 - 22.69 hourly
Perks:Health Insurance401kPaid LeavePaid HolidaysParental LeavePet Insurance

Key Requirements

  • •High school diploma or GED and up to 2 years of experience in a related field.
  • •Strong customer service experience.
  • •Ability to handle inbound calls promptly and accurately gather customer requirements.
  • •Proficiency entering and recording unit location and event information precisely.
  • •Preferred: a degree in a related discipline or industry experience.
Education:High School
Skills:Customer serviceMultitaskingProblem-solvingTime managementData accuracy

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn