Scaled Success Account Manager

Hatch
United States
Workplace: RemoteFull timeUSD 90,000+ annuallyFunction: Customer Success & Account ManagementSkills: ["Prioritization","Time-management","Communication","Data-driven decision making","Ownership"]

Own onboarding, activation, and growth for Hatch’s SMB customers in the Scaled Customer Success team. You’ll build expertise across Hatch’s AI agents, campaigns, CRM integrations, and compliance to deliver fast, high-quality onboarding at scale. Manage a high-volume portfolio, streamline and automate onboarding, maintain customer satisfaction metrics, and use HubSpot and internal data to drive measurable revenue outcomes like NRR and expansion contribution.

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Hatch
Hatch
1 day ago

Scaled Success Account Manager

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Last checked: 13 minutes agoStatus: Live

Job Summary

Own onboarding, activation, and growth for Hatch’s SMB customers in the Scaled Customer Success team. You’ll build expertise across Hatch’s AI agents, campaigns, CRM integrations, and compliance to deliver fast, high-quality onboarding at scale. Manage a high-volume portfolio, streamline and automate onboarding, maintain customer satisfaction metrics, and use HubSpot and internal data to drive measurable revenue outcomes like NRR and expansion contribution.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build deep expertise across Hatch’s suite (AI agents, campaigns, CRM integrations, bot configuration, and compliance) to deliver onboarding at scale.
  • •Own a high-volume SMB account book, helping customers activate quickly and see measurable revenue impact early.
  • •Streamline, automate, and scale onboarding while maintaining customer experience quality.
  • •Maintain customer satisfaction standards and help build the foundation of Hatch’s scaled customer success motion.
  • •Keep account activity accurate in HubSpot and internal systems, tracking metrics such as NRR and expansion contribution.

Pay and Benefits

Salary: USD 90,000 annually
Perks:Health InsuranceVisionDentalPaid LeaveParental Leave401kEquityLearning BudgetRemote Work

Key Requirements

  • •3+ years of experience in customer success, sales, or product operations in a B2B environment.
  • •Experience supporting high-volume portfolios using digital-first, scaled customer success models.
  • •Experience managing a high-volume book of business of 100+ accounts.
  • •Strong project and time-management skills.
  • •Comfort using SaaS tools such as HubSpot, Pylon, Arrows, and workflow/automation platforms.
Experience:B2BSaaSCustomer success
Skills:PrioritizationTime-managementCommunicationData-driven decision makingOwnership
Tech Stack:HubSpotPylonArrows

Company Brief

Hatch
Hatch builds an AI-driven product intelligence platform that helps product teams discover insights, prioritize features, and generate user-facing content by analyzing product usage, feedback, and data to accelerate product decision-making and roadmapping.
Industry: SaaS
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