Retail HR Program & Governance Manager

Sephora
San Francisco, New York, Washington
Workplace: RemoteFull timeUSD 125,000 - 140,000 annuallyFunction: People, HR & TalentExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Project management","Facilitation","Organizational skills"]

Lead Retail HR program governance by identifying field barriers and prioritizing solutions that remove friction across policies, processes, tools, and leader guidance. Coordinate cross-functional stakeholders, maintain program roadmaps and documentation, and execute high-priority needs using data and field feedback. As the role matures, strengthen governance routines and change enablement, while driving continuous improvement through simplified, consistent ways of working.

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FursaFursa
Sephora
Sephora
13 hours ago

Retail HR Program & Governance Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead Retail HR program governance by identifying field barriers and prioritizing solutions that remove friction across policies, processes, tools, and leader guidance. Coordinate cross-functional stakeholders, maintain program roadmaps and documentation, and execute high-priority needs using data and field feedback. As the role matures, strengthen governance routines and change enablement, while driving continuous improvement through simplified, consistent ways of working.
Location: San Francisco, New York, Washington
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Identify unclear or hard-to-use Retail HR policies, processes, tools, and ways of working, using data, field feedback, and stakeholder input to prioritize fixes.
  • •Review urgency, risk, impact, dependencies, and capacity to decide what to solve first; define issues, goals, decisions needed, and next steps.
  • •Create practical policy, process, and foundational solutions, drafting and maintaining SOPs, playbooks, toolkits, templates, escalation frameworks, and process documentation.
  • •Coordinate Retail HR programs and workstreams with owners, timelines, deliverables, roadmaps, trackers, calendars, status updates, and decision records.
  • •Partner with cross-functional stakeholders to align priorities and communicate progress, risks, decisions, and next steps while enabling change and continuous improvement after rollout.
Travel: Low travel

Pay and Benefits

Salary: USD 125,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of progressive HR, HR Operations, program management, project coordination, process improvement, or related experience.
  • •Experience leading complex cross-functional initiatives and projects.
  • •Demonstrated success driving outcomes through influence rather than direct authority.
  • •Experience developing, documenting, or supporting governance routines, operating procedures, process documentation, policies, programs, or standards.
  • •Comfort taking a hands-on approach to prioritize ambiguous work and draft materials, tools, and guidance.
Experience:5+ yearsHRHR operationsProgram managementProcess improvementRetail
Education:Bachelor's
Skills:CommunicationStakeholder managementProject managementFacilitationOrganizational skills
Certifications:PMPLean Six SigmaChange ManagementSHRM
Tech Stack:Microsoft 365CopilotSharePointSmartsheetPower BI

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn