Account Manager, SMB

DoorDash US
Orlando, San Francisco
Full timeUSD 32.6 - 48Function: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Data-driven decision-making","Empathy","Goal orientation","Prioritization","Adaptability"]

Own a portfolio of ~75 SMB restaurant partners and help them retain and grow on DoorDash. You’ll run high-volume outbound outreach (calls and email), set goals and KPIs, and use performance data to guide merchants on visibility, operations, and revenue growth. Deliver quarterly business reviews, advise on pricing/promotions and product adoption (including DashPass/Ads/promos), reduce churn, and collaborate with internal growth teams. Travel is available for in-person collaboration.

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FursaFursa
DoorDash US
DoorDash US
3 days ago

Account Manager, SMB

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own a portfolio of ~75 SMB restaurant partners and help them retain and grow on DoorDash. You’ll run high-volume outbound outreach (calls and email), set goals and KPIs, and use performance data to guide merchants on visibility, operations, and revenue growth. Deliver quarterly business reviews, advise on pricing/promotions and product adoption (including DashPass/Ads/promos), reduce churn, and collaborate with internal growth teams. Travel is available for in-person collaboration.
Location: Orlando, San Francisco
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a focused book of ~75 merchants, building long-term relationships and driving retention and growth.
  • •Perform high-volume outbound outreach (phone calls and email) using a prioritization framework to focus on the highest-impact merchants.
  • •Set goals and KPIs, review performance against targets, and advise merchants on pricing, promotions, and product adoption to improve revenue and margins.
  • •Monitor performance, surface risks, and proactively support progress toward merchants’ goals through ongoing communications.
  • •Deliver quarterly business reviews (QBRs) and reduce churn while identifying and supporting new store expansions and collaborating with internal growth teams on product pitching.
Travel: Low travel

Pay and Benefits

Salary: USD 32.6 - 48
Perks:401kHealth InsuranceDentalVisionParental LeavePaid LeaveCommuter BenefitsDisability InsuranceLife Insurance

Key Requirements

  • •2+ years of experience in client-facing sales roles driving satisfaction, retention, and product adoption.
  • •2+ years of outbound sales experience with measurable activity expectations (e.g., dials/talk time).
  • •Experience in business operations or a related setting, plus outbound sales/account management owning a book of accounts with prioritization and retention/growth accountability.
  • •Experience using Salesforce or similar CRM tools.
  • •Intermediate to proficient ability with Google Sheets or Microsoft Excel (managing complex spreadsheets).
Experience:2+ yearsSMBOutbound salesAccount managementRestaurant partnersClient-facing sales
Skills:Data-driven decision-makingEmpathyGoal orientationPrioritizationAdaptability
Languages:English
Tech Stack:SalesforceGoogle SheetsMicrosoft Excel

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn