Lead Technical Writer

Salesforce
San Francisco
Workplace: HybridFull timeUSD 143,400 - 216,900 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 5+ yearsSkills: ["Stakeholder management","Cross-functional collaboration","Ability to work with ambiguity","Fast-paced execution","Growth mindset"]

Lead documentation for Salesforce’s Agentforce Operations agentic workflow platform, managing and expanding help and developer documentation sets. Work closely with engineering and product to quickly learn new systems, translate startup-speed processes into clear content, and help define ownership in a newly forming org. Collaborate in cross-functional prototyping pods, develop UI labels and assistance tied to code, and use AI tools to create, review, and research at the pace the team needs.

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FursaFursa
Salesforce
Salesforce
4 hours ago

Lead Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead documentation for Salesforce’s Agentforce Operations agentic workflow platform, managing and expanding help and developer documentation sets. Work closely with engineering and product to quickly learn new systems, translate startup-speed processes into clear content, and help define ownership in a newly forming org. Collaborate in cross-functional prototyping pods, develop UI labels and assistance tied to code, and use AI tools to create, review, and research at the pace the team needs.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Create and maintain documentation for Agentforce Operations’ agentic workflow platform with product and engineering teams.
  • •Learn and iterate on documentation for a product built outside Salesforce’s traditional conventions, translating processes into clear, usable content.
  • •Partner across a newly forming org to identify ownership and proactively define documentation responsibilities.
  • •Staff cross-functional prototyping pods to co-create content, develop UI labels and user assistance in code, and validate solutions.
  • •Use AI tools for content creation, review, and research while navigating cultural integration and frequent org changes.

Pay and Benefits

Salary: USD 143,400 - 216,900 annually
Perks:MedicalDentalVisionPaid Parental401kEquity

Key Requirements

  • •5+ years of professional technical writing, ideally including developer or API documentation.
  • •Ability to maintain and scale documentation architecture and strategy while adapting to new product features.
  • •Comfort operating with ambiguity, such as without a finalized org chart or roadmap.
  • •Experience working directly with engineers/founders in a fast-paced, startup-like environment (prior startup or M&A integration is a plus).
  • •Experience using AI tools for content creation and research, including Claude Code, Codex, Cursor, Markdown, and Git.
Experience:5+ yearsTechnical documentationDeveloper documentationAPI documentationAIAgentic workflow
Skills:Stakeholder managementCross-functional collaborationAbility to work with ambiguityFast-paced executionGrowth mindset
Tech Stack:Claude CodeCodexCursorMarkdownGitAI tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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