French - Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Attention to detail","Customer focus","Prioritization"]

Handle French customer inquiries, resolve issues promptly and professionally, and escalate complex cases to the appropriate level. Maintain accurate records of customer interactions while protecting confidential information. Work in a fast-paced environment, prioritizing multiple requests and delivering clear, empathetic communication to ensure a strong customer experience.

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FursaFursa
Sutherland
Sutherland
1 day ago

French - Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle French customer inquiries, resolve issues promptly and professionally, and escalate complex cases to the appropriate level. Maintain accurate records of customer interactions while protecting confidential information. Work in a fast-paced environment, prioritizing multiple requests and delivering clear, empathetic communication to ensure a strong customer experience.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Process customer requests and resolve issues quickly and professionally.
  • •Take ownership of customer problems and escalate complex cases to a higher level when needed.
  • •Accurately document interactions and preserve customer information confidentiality.

Key Requirements

  • •Baccalauréat or equivalent.
  • •French communication skills at B2+ level (minimum).
  • •Proficiency with CRM tools, email, and spreadsheets.
  • •Strong problem-solving skills and attention to detail.
  • •Ability to manage multiple requests and prioritize in a dynamic environment.
Education:High School
Skills:CommunicationProblem-solvingAttention to detailCustomer focusPrioritization
Languages:French
Tech Stack:CRMEmailSpreadsheets

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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