Debt Collections Advisor - Brazil

Murphy AI
São Paulo
Workplace: RemoteContractFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Judgment","Attention to compliance","Stress-testing","Knowledge sharing","Negotiation expertise"]

Help Murphy AI ensure its AI debt-collection agents work like real collections desks in Brazil. You’ll review call flows, negotiation logic, and escalation paths, validate cure-rate and settlement assumptions, and stress-test complex scenarios. You’ll also advise on compliance and local nuance under Brazilian consumer-protection rules, LGPD, and regulator guidance. Engage with product and AI teams through periodic reviews and knowledge transfer—fully remote and paid hourly.

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FursaFursa
Murphy AI
Murphy AI
3 weeks ago

Debt Collections Advisor - Brazil

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Help Murphy AI ensure its AI debt-collection agents work like real collections desks in Brazil. You’ll review call flows, negotiation logic, and escalation paths, validate cure-rate and settlement assumptions, and stress-test complex scenarios. You’ll also advise on compliance and local nuance under Brazilian consumer-protection rules, LGPD, and regulator guidance. Engage with product and AI teams through periodic reviews and knowledge transfer—fully remote and paid hourly.
Location: São Paulo
Workplace: Remote
Employment Type: Contract
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Review call flows, scripts, and negotiation logic for Murphy’s AI agents and flag mismatches with real collections desk practice.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world collections experience.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory-trigger scenarios.
  • •Advise on compliance and local nuance under Brazilian consumer-protection rules, Bacen guidance, and LGPD, including acceptable vs abusive contact-frequency and tone/channel mix.
  • •Participate in periodic product and engineering working sessions to transfer real examples, scripts, and playbooks (anonymized).

Key Requirements

  • •5+ years of experience in collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Fluent Portuguese; working English OR Spanish for internal sessions.
  • •Experience owning the creditor-side collections process (placement strategy, make-vs-buy decisions, portfolio oversight) OR running the floor (cadence, scripts, cure rates, agent incentives).
  • •Appropriate front-line advisory/manager background: Manager, Team Lead, Head, Director, or VP (front-line agent/officer/advisor titles qualify only if managing a team).
Experience:5+ yearsFintechDebt collectionContact centerCollections
Skills:JudgmentAttention to complianceStress-testingKnowledge sharingNegotiation expertise
Languages:PortugueseEnglishSpanish
Tech Stack:AIVoice agentsEmailSmsAutomation

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn