Member Services Representative, AACU Branch Operations (Tulsa, OK, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Member service","Customer focus","Cross-selling","Attention to detail","Organization"]

Build relationships with American Airlines Credit Union members by opening accounts, selling and processing Credit Union products and services, and handling deposits and loan payments. Support members through timely research and resolution of inquiries, maintain accurate account information, and perform notary services as needed. Ensure compliance with internal controls, confidentiality requirements, and applicable laws while partnering with branch and department leaders to drive cross-selling and service excellence.

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American Airlines Group
American Airlines Group
1 day ago

Member Services Representative, AACU Branch Operations (Tulsa, OK, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Build relationships with American Airlines Credit Union members by opening accounts, selling and processing Credit Union products and services, and handling deposits and loan payments. Support members through timely research and resolution of inquiries, maintain accurate account information, and perform notary services as needed. Ensure compliance with internal controls, confidentiality requirements, and applicable laws while partnering with branch and department leaders to drive cross-selling and service excellence.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Open new accounts and sell/process Credit Union services for new and existing members.
  • •Post deposits and process loan payments, and maintain accurate account information.
  • •Perform notary services as required and support monetary transaction processing.
  • •Research member inquiries, provide solutions in a timely manner, and support branch functions as needed.
  • •Implement internal control and security measures in line with Credit Union policies and government regulations.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEmployee AssistancePet Insurance

Key Requirements

  • •High school diploma or GED.
  • •In-person work at the assigned branch location.
  • •Cash handling and sales or customer service experience with a financial institution within the last 12 months.
  • •Ability to perform consumer loan processing or underwriting experience (job level depends on skills and qualifications).
  • •Skilled in Microsoft Office (Word, Excel, Access, PowerPoint) and able to handle basic math and data analysis.
Experience:Financial servicesCredit unionBankingCustomer service
Education:High School
Skills:Member serviceCustomer focusCross-sellingAttention to detailOrganization
Languages:EnglishSpanish
Tech Stack:Microsoft OfficeWordExcelAccessPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn