Customer Service Representative DACH (m/w/d)

Emerson
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: certificationSkills: ["Customer orientation","Communication","Teamwork","Structured working","Problem-solving"]

Serve as first point of contact for external customers and internal teams across the DACH region (Germany, Austria, Switzerland). Handle customer inquiries by phone and email, including product, pricing, delivery times, and availability. Support order entry, processing, and tracking in JD Edwards ERP, ensure accurate and timely fulfillment, and manage product and transport claims. Collaborate with sales and internal specialists while maintaining customer master data and improving service workflows.

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Emerson
Emerson
2 days ago

Customer Service Representative DACH (m/w/d)

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as first point of contact for external customers and internal teams across the DACH region (Germany, Austria, Switzerland). Handle customer inquiries by phone and email, including product, pricing, delivery times, and availability. Support order entry, processing, and tracking in JD Edwards ERP, ensure accurate and timely fulfillment, and manage product and transport claims. Collaborate with sales and internal specialists while maintaining customer master data and improving service workflows.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •First point of contact for customers and internal departments in the DACH region
  • •Provide professional customer support and advice by phone and email
  • •Process customer requests and support order processing and tracking in JD Edwards ERP
  • •Ensure timely and error-free order fulfillment
  • •Handle and follow up product and transport claims, coordinating with internal specialists

Pay and Benefits

Perks:Home OfficeBike LeasingGym MembershipCafeteriaFree CoffeeFree WaterCorporate Benefits

Key Requirements

  • •Completed commercial training or a comparable qualification
  • •3 to 5 years of experience in inside sales, customer service, or a similar customer-facing role
  • •Strong command of Microsoft Office and experience with ERP systems, ideally JD Edwards
  • •Good technical understanding and interest in professional tools and technical products
  • •Fluent German and good English (written and spoken), plus strong customer/service orientation and structured, reliable working style
Experience:3-5 years
Education:Certification / Diploma
Skills:Customer orientationCommunicationTeamworkStructured workingProblem-solving
Languages:GermanEnglish
Tech Stack:Microsoft OfficeJD EdwardsERP

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn