Honeywell

1 day ago

Sr Director, ARR Transformation and Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead the enterprise transformation from perpetual, project-based software revenue to a subscription and Annual Recurring Revenue (ARR) model. Own global installed-base conversion, define subscription packaging/pricing/entitlement roadmaps, and build connected-asset monetization through Digital Prime and service offerings. Establish a scalable Customer Success organization and operating model to drive adoption, retention, renewals, expansion, Net Revenue Retention, and measurable customer outcomes across the customer lifecycle.

Location: Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead enterprise-wide ARR transformation from perpetual licensing and project revenue to subscription and recurring revenue.
•Develop and execute global installed base conversion strategy across the software portfolio.
•Define roadmap for subscription packaging, pricing, entitlement management, and recurring monetization.
•Build Customer Success as a strategic capability for customer outcomes, renewal, retention, expansion, and advocacy.
•Design executive dashboards and use telemetry/usage data to predict churn, identify expansion opportunities, and track metrics such as NRR/GRR, ACV, and CLV.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kEapLearning BudgetParental LeavePaid LeavePaid Holidays

Key Requirements

•15+ years of transferrable industry experience in Oil and Gas, Manufacturing, Mining, and Industrial Software.
•Prior people leadership/management experience.
•Led transformation from perpetual/license-based business to subscription/ARR model.
•Strong SaaS, software monetization, and recurring revenue expertise.
•Experience building and scaling Customer Success organizations and driving retention, renewals, and expansion revenue.

Experience:15+ yearsOil and GasManufacturingMiningIndustrial softwareSaaSRecurring revenueCustomer Success

Education:Master's

Skills:Executive leadershipStrategic planningCommercial planningCross-functional influenceOrganizational transformation

Certifications:Customer SuccessChange ManagementDigital TransformationLean/Six Sigma

Tech Stack:ARRAnnual Recurring RevenueSaaSSubscriptionDigital PrimeConnected assetsTelemetryIIoTERPBillingEntitlement managementAI-enabled offerings

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 day ago

Sr Director, ARR Transformation and Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead enterprise-wide ARR transformation from perpetual licensing and project revenue to subscription and recurring revenue.
•Develop and execute global installed base conversion strategy across the software portfolio.
•Define roadmap for subscription packaging, pricing, entitlement management, and recurring monetization.
•Build Customer Success as a strategic capability for customer outcomes, renewal, retention, expansion, and advocacy.
•Design executive dashboards and use telemetry/usage data to predict churn, identify expansion opportunities, and track metrics such as NRR/GRR, ACV, and CLV.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability401kEapLearning BudgetParental LeavePaid LeavePaid Holidays

Key Requirements

•15+ years of transferrable industry experience in Oil and Gas, Manufacturing, Mining, and Industrial Software.
•Prior people leadership/management experience.
•Led transformation from perpetual/license-based business to subscription/ARR model.
•Strong SaaS, software monetization, and recurring revenue expertise.
•Experience building and scaling Customer Success organizations and driving retention, renewals, and expansion revenue.

Experience:15+ yearsOil and GasManufacturingMiningIndustrial softwareSaaSRecurring revenueCustomer Success

Education:Master's

Skills:Executive leadershipStrategic planningCommercial planningCross-functional influenceOrganizational transformation

Certifications:Customer SuccessChange ManagementDigital TransformationLean/Six Sigma

Tech Stack:ARRAnnual Recurring RevenueSaaSSubscriptionDigital PrimeConnected assetsTelemetryIIoTERPBillingEntitlement managementAI-enabled offerings

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor