Junior Technical Support Engineer

Salesforce
Japan
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Troubleshooting","Problem-solving","Teamwork","Multitasking"]

Provide technical solutions and troubleshooting for Salesforce B2C Commerce Cloud customers, helping manage expectations and deliver excellent customer experiences. Use strong analysis and problem-solving skills to diagnose issues, including web, application, and database server environments. Work closely with engineering and SRE teams under pressure, maintain technical expertise, actively contribute to the team, and create/manage knowledge articles while completing relevant training.

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FursaFursa
Salesforce
Salesforce
2 days ago

Junior Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide technical solutions and troubleshooting for Salesforce B2C Commerce Cloud customers, helping manage expectations and deliver excellent customer experiences. Use strong analysis and problem-solving skills to diagnose issues, including web, application, and database server environments. Work closely with engineering and SRE teams under pressure, maintain technical expertise, actively contribute to the team, and create/manage knowledge articles while completing relevant training.
Location: Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide solutions including troubleshooting for technical issues related to Salesforce B2C Commerce Cloud.
  • •Manage customer expectations and deliver an excellent customer experience.
  • •Apply analysis, troubleshooting, and problem-solving expertise to resolve customer issues.
  • •Collaborate closely with development teams and SRE teams to deliver solutions.
  • •Create and manage knowledge articles and participate continuously in role-related training.

Key Requirements

  • •Bachelor’s degree in Computer Science or equivalent experience.
  • •Excellent communication skills in writing and speaking.
  • •Hands-on experience in engineering, programming, or technical support.
  • •Understanding of system architecture (e.g., web/app/application and database server roles) and experience developing/debugging web applications.
  • •Troubleshooting skills with web technologies (HTML, JavaScript, CSS) and experience with databases (RDBMS, SQL).
Experience:Cloud-based technologiesE-commerceTechnical support
Education:Bachelor's
Skills:CommunicationTroubleshootingProblem-solvingTeamworkMultitasking
Certifications:Certified Salesforce AdministratorCertified Application BuilderCertified B2C Commerce Developer
Languages:JapaneseEnglish
Tech Stack:Salesforce B2C Commerce CloudHTMLJavaScriptCSSSQLRDBMSDNSSSLFirewallWeb applicationsApplication developmentDebugging

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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