NTT

1 month ago

Helpdesk Associate-IT Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users, including guidance and training for IT devices, applications, and processes. Log, update, and escalate support issues promptly, while supporting IT onboarding activities. Collaborate with internal IT teams on system testing, integration, and maintenance, and help discover and implement process or technology improvements. Work in 24/7 rotational shifts with work-from-office mandatory.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues to the next level promptly.
•Support all IT onboarding activities for end-users.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT tools and recommend, evaluate, and implement process and technology improvements.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting skills, bug-finding, and resolution.
•Comfortable working independently within a diverse global team.
•Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment)

Skills:CommunicationCustomer serviceTroubleshootingTeamworkIndependence

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environmentIT Service Desk

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT