Sales Support Representative - Fire & Fabrication

Ferguson
United States
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Customer-focused","Relationship building","Decision-making","Fast-paced adaptability","Follow-through"]

Support the Fire & Fabrication customer group by partnering with Sales associates to identify the right products and solutions. Provide personalized customer service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve concerns. Use a CRM system and phone system effectively, learn product knowledge and processes quickly, and thrive in a fast-paced environment to meet customer needs.

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Ferguson
Ferguson
4 days ago

Sales Support Representative - Fire & Fabrication

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support the Fire & Fabrication customer group by partnering with Sales associates to identify the right products and solutions. Provide personalized customer service through timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve concerns. Use a CRM system and phone system effectively, learn product knowledge and processes quickly, and thrive in a fast-paced environment to meet customer needs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Support the Fire & Fabrication customer group.
  • •Work with Sales associates to determine best products and solutions for customers.
  • •Provide timely quotations and accurate sales orders to ensure personalized service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls, addressing and resolving customer concerns or questions.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1-3 years of sales and/or customer service experience is preferred.
  • •Strong sales skills, including the ability to upsell.
  • •Respond quickly to customer needs and make timely decisions.
  • •Ability to lift up to 50 lbs and react well in a fast-paced environment with follow-through.
  • •General digital literacy, including Microsoft Office; ability to learn product knowledge and processes quickly.
Experience:1-3 yearsFire protectionPlumbingHVAC
Skills:Customer-focusedRelationship buildingDecision-makingFast-paced adaptabilityFollow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn