Singapore Airlines

5 months ago

Passenger Relations Officer (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead front-line customer service for Singapore Airlines' premium lounge operations, ensuring smooth lounge experiences for VIP passengers, coordinating with airport teams, and supervising lounge staff across shifts to deliver outstanding service.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
•Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
•Handle and resolve escalated passenger complaints
•Perform backroom duties such as monitoring flights and liaising with traffic staff
•Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team

Key Requirements

•Possess a NITEC/Higher NITEC/Diploma in any discipline
•Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers
•IT Proficiency e.g. MS Office
•Experience in front-line customer service is preferred
•Ability to perform shift duties and demonstrate initiative

Experience:HospitalityAirlineCustomer service

Education:Certification / Diploma

Skills:TeamworkCommunicationCustomer-oriented

Languages:EnglishChineseFrenchGermanItalianKorean

Tech Stack:MS Office

Company Brief

Singapore Airlines

Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn

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Singapore Airlines

5 months ago

Passenger Relations Officer (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
•Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport
•Handle and resolve escalated passenger complaints
•Perform backroom duties such as monitoring flights and liaising with traffic staff
•Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team

Key Requirements

•Possess a NITEC/Higher NITEC/Diploma in any discipline
•Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers
•IT Proficiency e.g. MS Office
•Experience in front-line customer service is preferred
•Ability to perform shift duties and demonstrate initiative

Experience:HospitalityAirlineCustomer service

Education:Certification / Diploma

Skills:TeamworkCommunicationCustomer-oriented

Languages:EnglishChineseFrenchGermanItalianKorean

Tech Stack:MS Office

Company Brief

Singapore Airlines

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn