Miele

4 weeks ago

Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead and develop the Sales Back Office team supporting the United Kingdom and Ireland, driving process harmonisation and operational excellence across GB and IE. Manage performance to achieve KPIs and customer satisfaction, build strong relationships with dealers and internal stakeholders, and translate business objectives into measurable team priorities aligned with company strategy.

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop the Sales Back Office team supporting the United Kingdom and Ireland.
•Develop team members' skills in line with business needs while fostering high employee engagement, empowerment and accountability.
•Drive process harmonisation, standardisation and operational excellence across GB and IE, aligned with global standards.
•Ensure achievement of operational KPIs, service levels and customer satisfaction targets through effective performance management.
•Build strong relationships with dealers, sales teams and internal stakeholders through effective communication, excellent service delivery and active management of operational topics.

Key Requirements

•Experience in a leadership role within Sales Back Office, Customer Service, Sales Operations or a similar customer-facing environment; experience in Shared Services Centre or matrix organisation is a strong advantage.
•Fluent written and spoken English.
•Strong organisational skills with ability to manage complexity, prioritise effectively and deliver results.
•Customer-centric mindset with a focus on service quality and continuous improvement.
•Experience with SAP or other ERP systems would be a big advantage.

Experience:Sales back officeCustomer serviceSales operationsErp systemsShared services

Skills:CommunicationLeadershipStakeholder managementProblem-solvingTime management

Languages:English

Tech Stack:SAPERPCRM

Company Brief

Miele

Manufacturer of premium domestic and commercial appliances including washers, dryers, dishwashers, ovens, and vacuum cleaners, known for engineering quality, longevity, and innovative household technologies.

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn

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Miele

4 weeks ago

Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and develop the Sales Back Office team supporting the United Kingdom and Ireland.
•Develop team members' skills in line with business needs while fostering high employee engagement, empowerment and accountability.
•Drive process harmonisation, standardisation and operational excellence across GB and IE, aligned with global standards.
•Ensure achievement of operational KPIs, service levels and customer satisfaction targets through effective performance management.
•Build strong relationships with dealers, sales teams and internal stakeholders through effective communication, excellent service delivery and active management of operational topics.

Key Requirements

•Experience in a leadership role within Sales Back Office, Customer Service, Sales Operations or a similar customer-facing environment; experience in Shared Services Centre or matrix organisation is a strong advantage.
•Fluent written and spoken English.
•Strong organisational skills with ability to manage complexity, prioritise effectively and deliver results.
•Customer-centric mindset with a focus on service quality and continuous improvement.
•Experience with SAP or other ERP systems would be a big advantage.

Experience:Sales back officeCustomer serviceSales operationsErp systemsShared services

Skills:CommunicationLeadershipStakeholder managementProblem-solvingTime management

Languages:English

Tech Stack:SAPERPCRM

Company Brief

Miele

Industry: Home Appliances

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Bootstrapped

Headquarters: Gütersloh, Germany

Founded: 1899

Website LinkedIn